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LDD Consulting, Inc.

IT Technician – MSP Onsite & Help Desk

LDD Consulting, Inc.
Albuquerque, NM $20+/hr Full time Posted 21d ago
Active Directory Cloud Platforms End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Microsoft 365 MSP Onsite Technical Support Windows Windows Server
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Job Description

An in-office IT Technician role based in Albuquerque supports MSP clients with a hands-on mix of help desk duties and on-site service. This position at LDD Consulting, Inc. centers on proactive IT support, troubleshooting, and project-based work across Windows servers, Microsoft 365, and Azure AD, while reinforcing cybersecurity and network fundamentals for varied client environments.

Responsibilities

  • Handle escalated help desk tickets requiring advanced troubleshooting skills.
  • Travel on-site to client sites for hands-on fixes, installations, and project work.
  • Address complex issues involving Windows servers, Microsoft 365, Azure AD, networking, and related technologies.
  • Configure, maintain, and optimize hardware, networks, and business applications.
  • Implement cybersecurity best practices and Microsoft Entra (Azure AD) policies to keep clients secure.

Requirements

  • Four or more years of IT support experience in an MSP or multi-client environment.
  • Strong troubleshooting skills in Windows Server, Microsoft 365, and networking.
  • Solid understanding of cybersecurity fundamentals and data backup/recovery.
  • Enjoys working with people while solving technical issues.
  • Valid driver’s license and reliable transportation for onsite work.
  • Excellent customer service and communication abilities.
  • Ability to troubleshoot problems quickly and effectively, while diligently documenting work and following processes.

Technologies

  • Windows Server
  • Microsoft 365
  • Microsoft Entra (Azure AD)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Bonus Points For

  • VoIP experience, such as 3CX
  • Certifications like CompTIA Network+, Security+, or Microsoft Modern Desktop/Azure Administrator
  • Familiarity with RMM and PSA tools
  • College degree in Information Technology, Computer Science, Cyber Security, or related discipline; professional Microsoft Certification is a plus
  • Hardware repair experience

Job Type

  • Full-time

Pay

From $20.42 per hour

Application questions

  • Two questions: 1) What is one thing you dislike about your current or most recent job? 2) What is one thing you like about your current or most recent job?
  • Are you located in Albuquerque, NM

Location

Albuquerque, NM (onsite)

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