MSP

MSP Support Jobs

16 jobs found

13d ago

Senior Service Desk Technician (Tier 2 – MSP)

Snap Tech IT, LLC Tempe, AZ

Tempe, AZ

13d ago

$60k - $70k/yr Full time Senior Active Directory Cloud Platforms

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Job Description

Snap Tech IT, LLC is seeking a Senior Service Desk Technician (Tier 2) for a full-time, onsite role in Tempe, AZ. With a annual salary of USD 60,000 to 70,000, a comprehensive benefits package, and a collaborative MSP environment, this position puts you at the center of complex client support as the primary Tier 2 escalation resource.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Responsibilities

Serve as the Tier 2 escalation point for intricate technical problems
Deliver remote support to multiple business clients within a B2B MSP setting
Troubleshoot and resolve advanced issues on Windows 10/11
Troubleshoot and resolve advanced issues with Microsoft 365, including Exchange and Azure AD basics
Resolve complex Active Directory concerns (users, groups, GPO awareness)
Address advanced networking topics (DNS, DHCP, TCP/IP)
Own tickets through to completion rather than handing off
Conduct technical triage to assess severity and identify root causes
Utilize ConnectWise Automate and the ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Document clearly and maintain IT Glue records
Collaborate with peers and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel to client sites; valid driver’s license required

Requirements

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Evidence of Tier 2 troubleshooting experience
Strong working knowledge of Windows operating systems
Strong working knowledge of Microsoft 365
Strong working knowledge of Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and thorough documentation of work
Strong customer service and communication skills

Technologies

Windows 10/11
Microsoft 365
Exchange
Azure AD
Active Directory
ConnectWise Automate
IT Glue
VMware
ConnectWise

What we’re looking for

regularly handles escalated or non-routine tickets
Brings comfort to troubleshooting where solutions aren’t immediately evident
Manages multiple priorities within a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and drives issues to resolution
Values documentation, processes, and accountability
Understands MSP expectations around responsiveness and efficiency

Experience

IT Support/ Help Desk: 3 years (Required)

Application questions

What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?
Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).
Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.
Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?
This is a full‑time, in‑office role in Tempe, AZ (Monday–Friday). Please confirm your availability.

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14d ago

Level 2 IT Support Technician (MSP / VoIP)

Computer Exchange Service and Sales Lynchburg, VA

Lynchburg, VA

14d ago

$38k - $65k/yr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

Join Computer Exchange Service and Sales in Lynchburg, VA for an onsite Level 2 IT Support Technician role. This position focuses on MSP and VoIP solutions and acts as a key contact for business clients, handling incoming calls, resolving escalated tickets, and supporting hardware, servers, and networks. The opportunity offers a competitive salary range of $38,000 - $65,000 per year and a 401(k) plan with company matching, within a collaborative environment that values clear communication and reliable service.

Responsibilities

Answer incoming technical support phone calls and manage client tickets in a timely, professional manner.
Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, Office 365/M365, and local backup systems.
Provision, configure, and troubleshoot SIP/RTP protocols, IP phones, auto-attendants, and VoIP cloud platforms.
Diagnose and repair hardware issues (desktops, laptops, firewalls, switches, access points, and printers) both remotely and occasionally on-site.
Clearly document issue details, troubleshooting steps, and resolutions in our ticketing system while keeping clients informed throughout the process.
Serve as an escalation point for basic help desk queries while knowing when to escalate complex, high-level infrastructure projects.

Requirements

2+ years of experience in an IT support role (MSP or multi-client environment experience strongly preferred).
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
Hands-on experience with Windows Server, M365/Exchange administration, and virtualization.
Experience supporting business VoIP communications systems.
Strong diagnostic skills with a methodical approach to hardware and software troubleshooting.
Outstanding phone presence, active listening skills, and the ability to explain technical concepts to non-technical end users.
Self-motivated with strong time management skills and attention to detail.

Technologies

Windows Server
Active Directory
Group Policy
Office 365 / M365
Exchange
Virtualization
SIP/RTP protocols
IP phones
Auto-attendants
VoIP cloud platforms

Benefits

401(k)
401(k) matching

Compensation and Location

Location: Onsite in Lynchburg, VA.

Salary: $38,000 - $65,000 per year.

How to apply

Please submit your resume along with a brief cover letter highlighting your experience with MSP help desk ticket workflows, Windows Servers, or VoIP support.

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16d ago

MSP Help Desk Engineer- Tier II

AllSafe IT Pasadena, CA

Pasadena, CA

16d ago

$30 - $36/hr Full time Active Directory Azure Cloud

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Job Description

AllSafe IT is seeking a Tier II MSP Help Desk Engineer to deliver remote and on-site IT support for SMB clients from our Pasadena office.

Responsibilities

Provide remote technical assistance to clients and internal colleagues
Conduct on-site visits across the greater Los Angeles area as assigned
Document all incidents and requests, proposing process improvements for efficiency
Pursue ongoing skill development and raise performance benchmarks
Serve as the technical owner for VIP clients and ensure high-priority issues are resolved

Requirements

Residence within 50 minutes of the Pasadena office
Willingness to travel to client sites for on-site support
Thrive in a structured, process-driven environment with adherence to defined workflows
Own tasks, maintain accountability, and seek candid feedback for growth
Commitment to continual improvement and adaptability to role changes
Experience in a MSP setting and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya
3 to 4 years of experience handling Tier 2 to Tier 3 IT support requests
Certifications and hands-on experience across relevant technologies, including Microsoft Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals, Azure Fundamentals, Administrator Associate, Solutions Architect Expert, Addigy ACE, and VMware Certified Technical Associate
Experience troubleshooting without supervision in roles such as Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365 Teams Administrator Associate, AZ-800, Sophos XG Firewall Engineer, UniFi Network and Ubiquiti Enterprise Wireless, and Veeam Backup and Replication
Experience designing IT solutions from scratch, including M365 Fundamentals and Modern Desktop Administrator, Comptia A+/Server+/Network+, and Apple Certified Support Professional (ACSP)
Strong understanding of IT systems, hardware, software, and networking concepts
Focus on customer satisfaction and relationship-building
Ability to explain technical concepts to non-technical stakeholders and uncover implicit needs
Effective multi-tasking, prioritization, and deadline management
Collaborative mindset and ability to work with cross-functional teams
Willingness to adapt and pursue professional growth
Ability to follow detailed processes

Technologies

Microsoft Identity and Access Administrator Associate
Microsoft Security Operations Analyst Associate
Microsoft Security, Compliance, and Identity Fundamentals
Power Platform Fundamentals
Azure Fundamentals
Azure Administrator Associate
Solutions Architect Expert
Addigy ACE
VMware Certified Technical Associate
Datto Advanced Technician
Ironscales Mail Administrator
Cisco Meraki Solutions Specialist
M365 Teams Administrator Associate
AZ-800
Sophos XG Firewall
UniFi Network
Ubiquiti Enterprise Wireless
Veeam Backup and Replication
M365 Fundamentals
Modern Desktop Administrator
Comptia A+, Comptia Server+, Comptia Network+
Apple Certified Support Professional (ACSP)

Benefits

Health, dental, and vision insurance
401(k) with employer matching
Two weeks of vacation per year
Paid time off
40 hours of sick pay per year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee recognition program
Dog-friendly office

Compensation

Salary: USD 30 - 36 per hour

About Us

AllSafe IT is a managed service provider delivering IT services to small and medium-sized businesses.

About You

Located within 50 minutes of our Pasadena, CA office
Willing to travel to client sites for on-site support
Comfortable in a structured, process-driven environment
Owns work, remains accountable, and welcomes constructive feedback
Committed to continuous improvement and role adaptability
Experience in an MSP and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya
3 to 4 years of experience handling Tier 2 to Tier 3 IT support requests

Job Details

Work location: In person, Pasadena, CA 91101
Ability to commute to client sites as needed

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16d ago

Senior Service Desk Technician (Tier 2 – MSP)

Snap Tech IT, LLC Cumming, GA

Cumming, GA

16d ago

$60k - $70k/yr Full time Senior Active Directory Cloud Platforms

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Job Description

Snap Tech IT, LLC is seeking a seasoned Service Desk professional to join our in-house team in Cumming, GA. The Senior Service Desk Technician (Tier 2) acts as the main escalation point for complex incidents within our MSP environment, owning advanced troubleshooting and guiding issues through to resolution. This onsite role blends hands-on technical work with collaboration across a close-knit group of IT professionals to support multiple business clients.

Responsibilities

Serve as a Tier 2 escalation resource for intricate technical problems
Deliver remote technical support to several business clients in a B2B MSP setting
Troubleshoot and resolve advanced issues on Windows 10/11
Address complex Microsoft 365 problems, including Exchange and basics of Azure AD
Troubleshoot Active Directory concerns (users, groups, GPO awareness)
Resolve advanced networking issues (DNS, DHCP, TCP/IP)
Own tickets through to resolution, rather than simply handing them off
Perform technical triage to determine severity and root cause
Use ConnectWise Automate and our ticketing system to manage tasks
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with fellow technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations; a valid driver’s license is required

Requirements

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of Windows OS
Strong working knowledge of Microsoft 365
Strong working knowledge of Active Directory
Solid understanding of networking fundamentals
Experience handling tickets from a queue and documenting work thoroughly
Strong customer service and communication skills

Technologies

Windows OS
Microsoft 365
Active Directory
ConnectWise Automate
IT Glue
VMware
ConnectWise

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

What we’re looking for

Regularly handles escalated or non-routine tickets
Comfortable troubleshooting issues where the answer isn’t obvious
Ability to manage multiple priorities in a fast-paced queue
Clear communication with non-technical end users
Ownership and follow-through to resolution
Valuing documentation, process, and accountability
Understanding MSP expectations around responsiveness and efficiency

Strongly preferred (not required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

About Snap Tech IT

Since 2001, Snap Tech IT has delivered managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that prioritizes curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.

Experience

IT Support / Help Desk: 3 years (Required)

Work Location

In person

Location

Cumming, GA

Job Type

Full-time

Pay

$60,000.00 - $70,000.00 per year

Application Questions

What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?
This is a full‑time, in‑office role in Cumming, GA (Monday–Friday). Please confirm your availability.
Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).
Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.
Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?

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25d ago

MSP Help Desk Technician

Trust Tech, LLC Valparaiso, IN

Valparaiso, IN

25d ago

Full time Application Support Computer Skills Customer Service

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Job Description

Trust Tech, LLC offers a comprehensive benefits package to support employees at every stage of their career. The following benefits are available to eligible staff:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Role overview

The MSP Help Desk Technician provides 1st and limited 2nd level IT support for Trust Tech staff and clients. You will handle problem tracking, recording, resolution and escalation of IT services. This is a salaried exempt, on-site role based in Valparaiso, IN, with a typical 40-45 hour work week and occasional after-hours work.

Responsibilities

Serve as the first point of contact and resolve issues for internal and external customers related to hardware, software, and applications
Actively monitor IT services and address or escalate issues as needed
Resolve user-reported problems within your scope of expertise using available tools, following established procedures and policies
Assist in creating and maintaining Standard Operating Procedures for repeatable scheduled tasks
Create and maintain an inventory and check in/out procedures for Trust Tech hardware used by Professional Services staff
Assist in scheduling coordination for engineering staff
Review and update Help Desk documentation as assigned
Review and propose modifications to procedures with management
Gather, input and analyze data for regular reports distributed to internal and external customers
Obtain concise problem information from customers and convey it clearly
Provide accurate and timely logging of problems and resolutions in the Service Order management system
Escalate problems as appropriate following established policies and procedures
Act as a liaison between customers and engineering staff to ensure accurate problem interpretation and maintain communication during resolution
Maintain in-depth knowledge of Help Desk supported products and services
Test and report results of testing for new services or changes scheduled for release
Collaborate with management to identify Help Desk training that will enhance support delivered to customers
Successfully complete training and certification requirements assigned by management
Additional duties as assigned

Requirements

3+ years of experience in an end user support or help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Industry certifications including any combination of: CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, MOS, MCSA, ITIL Foundation
Certifications associated with Trust Tech products and services
Advanced knowledge of Microsoft Windows, ChromeOS, and iOS Operating Systems
Experience with Internet browsers such as Internet Explorer, Chrome, and Firefox
Proficiency with productivity software including Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop hardware and peripherals
Printer support
Basic to intermediate knowledge of TCP/IP networks, DNS, DHCP
Basic to intermediate knowledge of Firewall concepts and configuration
Basic to intermediate knowledge of Switching, Routing concepts and configuration
Basic to intermediate knowledge of Microsoft Server 2008 R2 and newer
Basic to intermediate knowledge of VMWare and Hyper-V
Basic to intermediate knowledge of Cloud service concepts

Technologies

Microsoft Windows
ChromeOS
iOS
Internet Explorer
Google Chrome
Mozilla Firefox
Microsoft Office
Adobe Acrobat
VMWare
Hyper-V
Microsoft Server 2008 R2 and newer

Work location and schedule

This is an on-site role based in the Trust Tech office at 213 S. State Rd. 49, Valparaiso, IN. Typical schedule is 40-45 hours per week, generally Monday through Friday, with occasional weekend or after-hours work to minimize business impact during system maintenance or migrations.

Physical demands

Moderate physical effort; most work is performed while seated at a desk using a desktop or laptop
Site visits may require standing, walking, and climbing stairs
Occasional lifting of equipment up to 50 pounds unassisted

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28d ago

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

Power Consulting Group, Inc. New York, NY

New York, NY

28d ago

$60k - $80k/yr Full time Active Directory Application Support Azure

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Job Description

This role is an experienced Tier 2 Technical Support Engineer position for a New York City based managed service provider. It concentrates on escalated issues across Windows and macOS, Microsoft 365, Google Workspace, networks, and end-to-end device onboarding for multiple client environments. The role is hybrid in NYC with occasional onsite travel.

Responsibilities

Provide Tier 2 support for client users, systems, applications, networks, and cloud services.
Troubleshoot and administer Microsoft 365, Entra ID, and Google Workspace issues.
Support user onboarding and offboarding of users and devices from end to end.
Assist with macOS devices, ABM related workflows, and Apple MDM managed devices.
Troubleshoot and support desktop, laptop, network, mobile device, peripheral, and application issues.
Perform network troubleshooting involving DNS, DHCP, VPN, Wi-Fi, LAN/WAN connectivity, and firewall basics.
Utilize RMM tools to deliver remote support, monitoring, patching, scripting, and endpoint management tasks.
Maintain accurate ticket notes, time entries, statuses, priorities, and client communication in Autotask.
Create and improve internal documentation, client-facing notes, SOPs, and knowledge base articles.
Identify recurring issues and recommend process, documentation, or automation improvements.
Go onsite to clients in the NYC/NJ area to provide on-site support as needs arise.

Requirements

Foundational administration knowledge of Microsoft 365, Azure, MS Entra, Exchange Online, and Google Workspace.
High proficiency in Windows 10/11 and macOS troubleshooting and support.
Experience with desktop and laptop hardware and peripheral troubleshooting.
Experience with IP, LAN, WAN, DNS troubleshooting and general network concepts.
Support and troubleshooting experience across MS Office/Office 365 and Google Workspace.
Knowledge of Active Directory, domain basics, and server environment basics.
Mobile device support for iOS and Android platforms.
MSP help desk experience of at least 2 years (required).
Microsoft 365 Administrator experience of at least 3 years (required).
Professional IT support experience of at least 3 years (required).
Network+ Certified
Security+ Certified
A+ Certified

Technologies

Microsoft 365, Azure, Entra ID (Azure AD), Exchange Online
Google Workspace
Windows 10/11, macOS
Apple Business Manager (ABM), Apple MDM
Active Directory, DNS, DHCP, LAN, WAN, VPN
SonicWall, Intune
Autotask, DattoRMM

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Employee discount
Flexible spending account
Health savings account

Application questions

Have you worked on an internal helpdesk at a Managed Service Provider (MSP) not outsourced to a single client?
Are you currently Network+ certified?
Are you currently Security+ certified?
Do you have hands-on experience supporting both Windows and macOS environments?
Are you currently A+ certified?
Do you have experience with Microsoft Entra ID (formerly Azure AD)?

Experience

MSP help desk: 2 years required
Microsoft 365 Administrator: 3 years required
Professional IT Support: 3 years required

Education

High school or equivalent preferred

Work location

Hybrid role based in New York, NY 10001
3 days per week in the NYC office
2 days per week remote

Job type

Full-time

Compensation

USD 60,000 - 80,000 per year, DOE

Schedule

8 hour shift

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1mo ago

Helpdesk Technician (MSP)

Nomerel LLC Edmond, OK

Edmond, OK

1mo ago Closed

$40k - $45k/yr Full time Active Directory Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 7, 2026).

Job Description

A Helpdesk Technician role within Nomerel LLC supports multiple client environments in a fast-paced MSP setting, emphasizing advanced troubleshooting, ticket escalation, and strong customer service delivered both remotely and on-site from Edmond, OK.

Responsibilities

Provide technical support for multiple client environments, spanning remote and on-site encounters.
Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services.
Administer and support Microsoft 365, Azure AD, Exchange, and related services.
Diagnose and remediate network problems including firewalls, switches, Wi-Fi, and VPNs.
Carry out system maintenance, patch management, data backups, and monitoring activities.
Document all work clearly in ticketing and knowledge base systems for accuracy and continuity.
Identify recurring issues and propose long-term solutions or process improvements.
Participate in on-call rotation as required.

Requirements

Minimum of 2 years of experience in a Managed Services Provider (MSP) environment.
Strong working knowledge of:
- Windows desktop and server operating systems
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Active Directory and Group Policy
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Backup and disaster recovery solutions
Experience supporting multiple clients while managing competing priorities.
Excellent troubleshooting, communication, and customer service skills.
Travel up to 30 percent; occasional overnight travel may be required, with monthly travel to Tulsa and Oklahoma City expected.