MSP

MSP Support Jobs

12 jobs found

Today

MSP Help Desk Technician

Trust Tech, LLC Valparaiso, IN

Valparaiso, IN

Today

Full time Application Support Computer Skills Customer Service

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Job Description

Trust Tech, LLC offers a comprehensive benefits package to support employees at every stage of their career. The following benefits are available to eligible staff:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Role overview

The MSP Help Desk Technician provides 1st and limited 2nd level IT support for Trust Tech staff and clients. You will handle problem tracking, recording, resolution and escalation of IT services. This is a salaried exempt, on-site role based in Valparaiso, IN, with a typical 40-45 hour work week and occasional after-hours work.

Responsibilities

Serve as the first point of contact and resolve issues for internal and external customers related to hardware, software, and applications
Actively monitor IT services and address or escalate issues as needed
Resolve user-reported problems within your scope of expertise using available tools, following established procedures and policies
Assist in creating and maintaining Standard Operating Procedures for repeatable scheduled tasks
Create and maintain an inventory and check in/out procedures for Trust Tech hardware used by Professional Services staff
Assist in scheduling coordination for engineering staff
Review and update Help Desk documentation as assigned
Review and propose modifications to procedures with management
Gather, input and analyze data for regular reports distributed to internal and external customers
Obtain concise problem information from customers and convey it clearly
Provide accurate and timely logging of problems and resolutions in the Service Order management system
Escalate problems as appropriate following established policies and procedures
Act as a liaison between customers and engineering staff to ensure accurate problem interpretation and maintain communication during resolution
Maintain in-depth knowledge of Help Desk supported products and services
Test and report results of testing for new services or changes scheduled for release
Collaborate with management to identify Help Desk training that will enhance support delivered to customers
Successfully complete training and certification requirements assigned by management
Additional duties as assigned

Requirements

3+ years of experience in an end user support or help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Industry certifications including any combination of: CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, MOS, MCSA, ITIL Foundation
Certifications associated with Trust Tech products and services
Advanced knowledge of Microsoft Windows, ChromeOS, and iOS Operating Systems
Experience with Internet browsers such as Internet Explorer, Chrome, and Firefox
Proficiency with productivity software including Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop hardware and peripherals
Printer support
Basic to intermediate knowledge of TCP/IP networks, DNS, DHCP
Basic to intermediate knowledge of Firewall concepts and configuration
Basic to intermediate knowledge of Switching, Routing concepts and configuration
Basic to intermediate knowledge of Microsoft Server 2008 R2 and newer
Basic to intermediate knowledge of VMWare and Hyper-V
Basic to intermediate knowledge of Cloud service concepts

Technologies

Microsoft Windows
ChromeOS
iOS
Internet Explorer
Google Chrome
Mozilla Firefox
Microsoft Office
Adobe Acrobat
VMWare
Hyper-V
Microsoft Server 2008 R2 and newer

Work location and schedule

This is an on-site role based in the Trust Tech office at 213 S. State Rd. 49, Valparaiso, IN. Typical schedule is 40-45 hours per week, generally Monday through Friday, with occasional weekend or after-hours work to minimize business impact during system maintenance or migrations.

Physical demands

Moderate physical effort; most work is performed while seated at a desk using a desktop or laptop
Site visits may require standing, walking, and climbing stairs
Occasional lifting of equipment up to 50 pounds unassisted

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4d ago

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

Power Consulting Group, Inc. New York, NY

New York, NY

4d ago

$60k - $80k/yr Full time Active Directory Application Support Azure

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Job Description

This role is an experienced Tier 2 Technical Support Engineer position for a New York City based managed service provider. It concentrates on escalated issues across Windows and macOS, Microsoft 365, Google Workspace, networks, and end-to-end device onboarding for multiple client environments. The role is hybrid in NYC with occasional onsite travel.

Responsibilities

Provide Tier 2 support for client users, systems, applications, networks, and cloud services.
Troubleshoot and administer Microsoft 365, Entra ID, and Google Workspace issues.
Support user onboarding and offboarding of users and devices from end to end.
Assist with macOS devices, ABM related workflows, and Apple MDM managed devices.
Troubleshoot and support desktop, laptop, network, mobile device, peripheral, and application issues.
Perform network troubleshooting involving DNS, DHCP, VPN, Wi-Fi, LAN/WAN connectivity, and firewall basics.
Utilize RMM tools to deliver remote support, monitoring, patching, scripting, and endpoint management tasks.
Maintain accurate ticket notes, time entries, statuses, priorities, and client communication in Autotask.
Create and improve internal documentation, client-facing notes, SOPs, and knowledge base articles.
Identify recurring issues and recommend process, documentation, or automation improvements.
Go onsite to clients in the NYC/NJ area to provide on-site support as needs arise.

Requirements

Foundational administration knowledge of Microsoft 365, Azure, MS Entra, Exchange Online, and Google Workspace.
High proficiency in Windows 10/11 and macOS troubleshooting and support.
Experience with desktop and laptop hardware and peripheral troubleshooting.
Experience with IP, LAN, WAN, DNS troubleshooting and general network concepts.
Support and troubleshooting experience across MS Office/Office 365 and Google Workspace.
Knowledge of Active Directory, domain basics, and server environment basics.
Mobile device support for iOS and Android platforms.
MSP help desk experience of at least 2 years (required).
Microsoft 365 Administrator experience of at least 3 years (required).
Professional IT support experience of at least 3 years (required).
Network+ Certified
Security+ Certified
A+ Certified

Technologies

Microsoft 365, Azure, Entra ID (Azure AD), Exchange Online
Google Workspace
Windows 10/11, macOS
Apple Business Manager (ABM), Apple MDM
Active Directory, DNS, DHCP, LAN, WAN, VPN
SonicWall, Intune
Autotask, DattoRMM

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Employee discount
Flexible spending account
Health savings account

Application questions

Have you worked on an internal helpdesk at a Managed Service Provider (MSP) not outsourced to a single client?
Are you currently Network+ certified?
Are you currently Security+ certified?
Do you have hands-on experience supporting both Windows and macOS environments?
Are you currently A+ certified?
Do you have experience with Microsoft Entra ID (formerly Azure AD)?

Experience

MSP help desk: 2 years required
Microsoft 365 Administrator: 3 years required
Professional IT Support: 3 years required

Education

High school or equivalent preferred

Work location

Hybrid role based in New York, NY 10001
3 days per week in the NYC office
2 days per week remote

Job type

Full-time

Compensation

USD 60,000 - 80,000 per year, DOE

Schedule

8 hour shift

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7d ago

Helpdesk Technician (MSP)

Nomerel LLC Edmond, OK

Edmond, OK

7d ago

$40k - $45k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

A Helpdesk Technician role within Nomerel LLC supports multiple client environments in a fast-paced MSP setting, emphasizing advanced troubleshooting, ticket escalation, and strong customer service delivered both remotely and on-site from Edmond, OK.

Responsibilities

Provide technical support for multiple client environments, spanning remote and on-site encounters.
Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services.
Administer and support Microsoft 365, Azure AD, Exchange, and related services.
Diagnose and remediate network problems including firewalls, switches, Wi-Fi, and VPNs.
Carry out system maintenance, patch management, data backups, and monitoring activities.
Document all work clearly in ticketing and knowledge base systems for accuracy and continuity.
Identify recurring issues and propose long-term solutions or process improvements.
Participate in on-call rotation as required.

Requirements

Minimum of 2 years of experience in a Managed Services Provider (MSP) environment.
Strong working knowledge of:
- Windows desktop and server operating systems
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Active Directory and Group Policy
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Backup and disaster recovery solutions
Experience supporting multiple clients while managing competing priorities.
Excellent troubleshooting, communication, and customer service skills.
Travel up to 30 percent; occasional overnight travel may be required, with monthly travel to Tulsa and Oklahoma City expected.

Technologies

Windows
Windows Server
macOS
Microsoft 365
Azure AD
Exchange Online
SharePoint
OneDrive
Teams
Active Directory
Group Policy
TCP/IP, DNS, DHCP, VLANs
Firewalls, Switches, Wi-Fi
VPNs
Backup and disaster recovery solutions
RMM tools
PSA tools

Benefits

Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Additional Requirements

Reliable transportation
Valid driver’s license
Must pass a background check
Must be eligible to work in the United States (no sponsorships provided)
Role requires travel to clients' offices

Preferred Qualifications

Industry certifications (CompTIA Network+, Security+, Microsoft, or similar)
Experience with RMM and PSA tools
Familiarity with cybersecurity best practices and endpoint protection

Job Type

Exempt, Full-time

Work Location

Edmond, OK onsite. Can work from either Tulsa HQ or the OKC location.

Pay

USD 40,000 - 45,000 per year

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7d ago

Helpdesk Technician (MSP)

Nomerel LLC Tulsa, OK

Tulsa, OK

7d ago

$40k - $45k/yr Full time Active Directory Azure Active Directory Cloud Platforms

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Job Description

Nomerel LLC seeks a skilled Helpdesk Technician to join its MSP operations in Tulsa, OK. The role delivers remote and on-site technical support, advanced troubleshooting, and strong customer service across multiple client environments in a fast-paced setting.

Responsibilities

Provide technical support for multiple client environments, both remote and on-site
Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services
Administer and support Microsoft 365, Azure AD, Exchange, and associated services
Diagnose and resolve network problems including firewalls, switches, Wi-Fi, and VPNs
Perform system maintenance, patch management, backups, and monitoring
Document all work clearly in ticketing and knowledge base systems
Identify recurring issues and propose long-term solutions or improvements
Participate in on-call rotation as required

Requirements

Minimum of 2 years of experience in a Managed Services Provider environment
Experience with Windows desktop and Windows Server operating systems
Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
Active Directory and Group Policy knowledge
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Backup and disaster recovery solutions understanding
Experience managing multiple clients and competing priorities
Strong troubleshooting, communication, and customer service skills
Travel up to 30 percent; occasional overnight travel may be required. Monthly travel to/from Tulsa and Oklahoma City is expected
Reliable transportation and valid driver’s license
Must pass a background check
Eligible to work in the United States; no sponsorships provided
On-site travel to client offices is required

Technologies

Windows and Windows Server
Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams
Azure AD, Active Directory, Group Policy
Firewalls, switches, Wi-Fi, VPNs
Remote Monitoring and Management (RMM) tools, Professional Services Automation (PSA) tools

Benefits

Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Job Type: Exempt, Full-time
Work Location: On-site in Tulsa, with option to work from Tulsa HQ or OKC location; in-person
Salary: USD 40,000 - 45,000 per year

Why Work With Us

Innovative Environment: Join a forward-thinking organization that values new ideas
Professional Growth: Access ongoing training and certification opportunities
Collaborative Culture: Work with a team that emphasizes knowledge sharing
Competitive Compensation and Benefits: A comprehensive package recognizing expertise
Impactful Work: Contribute to building and maintaining a resilient, high-performing technology infrastructure

Preferred Qualifications

Industry certifications (CompTIA Network+, Security+, Microsoft or equivalent)
Experience with RMM and PSA tools
Knowledge of cybersecurity best practices and endpoint protection

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9d ago

Tier II Technical Support Technician

NeuBeam Oakland, MD

Oakland, MD

9d ago

$18 - $24/hr Full time Computer Skills Customer Support End User Support

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Job Description

Responsibilities

Provide remote technical support by phone to customers of the NeuBeam ISP/MSP network.
Resolve technical issues escalated by Tier I technical support.
Escalate the ticket to Tier III or schedule dispatch of a field technician when remote resolution is not possible.

Requirements

Ability to work from home as needed, requiring a quiet workspace, high quality phone service, and a stable broadband connection.
Some travel may be required.
2-3 years technical support / Helpdesk experience.
Strong understanding of networking fundamentals.
Experience supporting basic router and switch functions (NAT, DHCP, Port forwarding, VLANs, Spanning Tree, DNS, ICMP, etc.).
Experience supporting 802.11 WiFi connectivity.
Experience in fixed wireless networks (PTP and PMP) with RF fundamentals is desired but not required.
Experience with Fiber or Cable internet systems is desired but not required.
Experience working with customer management and ticketing software.
Self-motivated, able to work productively with minimal supervision.
Able to quickly research equipment and software functions and features.
Proficient with Microsoft Office applications (Word, Excel, etc.).
Excellent communication skills and the ability to document complex technical issues.
Organized and able to manage multiple schedules.
Experience supporting desktop and mobile operating systems.
Customer service training and the ability to maintain call control when dealing with frustrated customers.
Flexible schedule; on-call and shift work may be required.

Technologies

Microsoft Word
Microsoft Excel
802.11 WiFi connectivity
Fixed wireless network (PTP and PMP)
Customer management and ticketing software

Benefits

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

About NeuBeam

NeuBeam is a fast growing Internet and Managed Service Provider with markets across the United States. The company offers Fiber, Microwave Backhaul, Fixed Wireless Broadband, and Cable Internet. This role presents an opportunity to deepen technical skills and advance within a dynamic, supportive environment.

Job Details

Job Type: Full-time

Pay: USD 18.00 - 24.00 per hour

Location: Oakland, MD 21550 (onsite)

Work Location: In person

Ability to commute: Oakland, MD 21550 (Preferred)

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9d ago

Customer Service/Help Desk - MSP

Acordis International Corp Hollywood, FL

Hollywood, FL

9d ago

$15 - $17/hr Full time Customer Service Customer Support End User Support

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Job Description

This front-line MSP Help Desk role provides first-level technical support for copier and printer issues, manages ticketing, and coordinates with field technicians to ensure service quality.

Responsibilities

Provide first-level support for copier, printer, and Managed Print Services customer issues
Open, monitor, update, and close service tickets in the company ticketing system
Dispatch and coordinate service calls with field technicians
Monitor printer and copier alerts and proactively respond to low toner or service notifications
Assist customers with basic troubleshooting for printing, scanning, connectivity, paper jams, toner issues, and common copier/printer errors
Escalate unresolved technical issues to senior technicians or management
Track, route, and redirect service requests to the appropriate resources
Maintain accurate customer records, meter readings, and service documentation
Follow up with customers regarding ticket status, service completion, and satisfaction
Apply strong customer service skills and maintain solid customer relationships
Ensure proper recording, documentation, and closure of all tickets
Coordinate toner and supply requests with logistics and warehouse personnel
Assist with meter collection processes and billing-related information when necessary
Generate activity reports and communicate recurring equipment or customer issues to management
Stay current with copier/printer models, software updates, and MPS procedures
Occasionally assist with toner deliveries or support-related site visits

Requirements

High School Diploma or GED required
Minimum one (1) year of customer service, help desk, dispatch, or related experience preferred
Experience working in a copier, printer, Managed Print Services (MPS), or office technology environment is a plus
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong customer service and problem-solving skills
Basic understanding of printers, copiers, scanning, and networking concepts
Working knowledge of Microsoft Office applications
Ability to learn ticketing systems, monitoring tools, and remote support applications
Professional phone etiquette and strong written communication skills
Ability to work independently and as part of a team

Technologies

Microsoft Office applications
e-automate
Printanista
Meter collection software
Printer monitoring systems
Ticketing systems
Monitoring tools
Remote support applications

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with Xerox and HP printers and copiers
Experience with dispatching field technicians
Knowledge of print management or MPS environments
Familiarity with meter collection software and printer monitoring systems
Basic networking knowledge including IP addresses and printer connectivity
Experience troubleshooting printing and scanning issues
Understanding of toner and supplies management processes
Experience using help desk or ERP systems such as e-automate, Printanista, or similar platforms

Experience

Customer service: 2 years (Preferred)

Work Location

In person
Hollywood, FL (onsite)

Job Type

Full-time

Pay

$15.00 - $17.00 per hour

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15d ago

IT Technician – MSP Onsite & Help Desk

LDD Consulting, Inc. Albuquerque, NM

Albuquerque, NM

15d ago

$20+/hr Full time Active Directory Cloud Platforms End User Support

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Job Description

An in-office IT Technician role based in Albuquerque supports MSP clients with a hands-on mix of help desk duties and on-site service. This position at LDD Consulting, Inc. centers on proactive IT support, troubleshooting, and project-based work across Windows servers, Microsoft 365, and Azure AD, while reinforcing cybersecurity and network fundamentals for varied client environments.

Responsibilities

Handle escalated help desk tickets requiring advanced troubleshooting skills.
Travel on-site to client sites for hands-on fixes, installations, and project work.
Address complex issues involving Windows servers, Microsoft 365, Azure AD, networking, and related technologies.
Configure, maintain, and optimize hardware, networks, and business applications.
Implement cybersecurity best practices and Microsoft Entra (Azure AD) policies to keep clients secure.

Requirements

Four or more years of IT support experience in an MSP or multi-client environment.
Strong troubleshooting skills in Windows Server, Microsoft 365, and networking.
Solid understanding of cybersecurity fundamentals and data backup/recovery.
Enjoys working with people while solving technical issues.
Valid driver’s license and reliable transportation for onsite work.
Excellent customer service and communication abilities.
Ability to troubleshoot problems quickly and effectively, while diligently documenting work and following processes.

Technologies

Windows Server
Microsoft 365
Microsoft Entra (Azure AD)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Bonus Points For

VoIP experience, such as 3CX
Certifications like CompTIA Network+, Security+, or Microsoft Modern Desktop/Azure Administrator
Familiarity with RMM and PSA tools
College degree in Information Technology, Computer Science, Cyber Security, or related discipline; professional Microsoft Certification is a plus
Hardware repair experience

Job Type

Full-time

Pay

From $20.42 per hour

Application questions

Two questions: 1) What is one thing you dislike about your current or most recent job? 2) What is one thing you like about your current or most recent job?
Are you located in Albuquerque, NM