MSP Computer / Network Support Help Desk Technician

ABSS, Inc. - Computer Networks provides client-focused managed services and is hiring a Computer / Network Support Help Desk Technician for hybrid remote work in Redlands, CA (92374). This role supports valued clients while partnering with senior technical staff and existing Network Administration, IT Engineering, and Management Support teams, with clear pathways to Tier 2, Network Admin, and/or Cyber Security.

In this position, you will help keep client technology running smoothly by setting up and supporting workstations, laptops, Apple devices, servers, and IT peripherals, while troubleshooting core service issues. You will also maintain the computer lab and server data center, apply data backup and recovery best practices, and support multiple operating systems and device types.

What you’ll do

• Work directly with valued clients and support existing Network Administration, IT Engineering, and Management Support teams.
• Set up client workstations, laptops, Apple products, servers, and general IT peripherals.
• Support basic IT infrastructure and networking.
• Configure and support PC and mobile devices.
• Troubleshoot core support challenges and solve problems using documentation, change management, and scripting best practices.
• Maintain, manage, and organize the computer lab and server data center.
• Apply data storage and management best practices, including knowledge of data backup and recovery methods.
• Configure device operating systems and administer client-based and cloud-based (SaaS) software.
• Follow internal procedures, reliably document, and perform trouble tickets.

Core technologies you’ll work with

• Windows, Mac, Linux, Android, iOS, Windows 11
• Microsoft Office 365, SaaS
• DNS, DHCP, WINS
• VPN, RDP, 2FA
• Online Backup, Watchguard Technologies

What you’ll bring

• 2+ years MSP experience
• COMP TIA A+ accreditation or equivalent experience
• Baseline security skills and best practices
• Ability to configure device operating systems including Windows, Mac, Linux, Android, and iOS, and administer client-based and cloud-based (SaaS) software
• Troubleshooting and problem-solving for core service and support challenges using documentation, change management, and scripting best practices
• Knowledge of data backup and recovery methods and data storage and management best practice
• Reliable, disciplined work style with strong multi-tasking and time management
• Ability to work independently using company resources, with strong initiative and ownership
• Good verbal, written, and interpersonal skills for client and management interactions
• Ability to follow internal procedures and document trouble tickets accurately
• Willingness and ability to work challenging problems

Preferred: 365, Watchguard Technologies, and virtualization experience; willingness to travel (25%); Associate degree.

Compensation and benefits

• $62,000 - $70,000 per year, commensurate with experience and applied knowledge
• Medical and 401(k) available; 401(k) matching
• Health insurance and life insurance
• Paid time off
• Background checks are required

Job type: Full-time

Work location: Hybrid remote in Redlands, CA 92374. Ability to commute: Redlands, CA 92374 (Required). Willingness to travel: 25% (Preferred).