Level 1 Help Desk Support Technician

Custom Computer Specialists is seeking a Level I on-site Help Desk Support Technician to deliver direct end-user IT support and manage service tickets for a client located near Hampton, CT. This on-site role in Plainfield, CT carries a salary range of USD 40,000 to 48,000 per year and focuses on hardware and software troubleshooting, Active Directory changes, and user training, with opportunities to assist CCS divisions such as Managed Services and Project Services as needed.

Responsibilities

• Provide premium, deskside support to client end users.
• Support other CCS divisions, including Managed Services and Project Services, as needed.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective assistance.
• Offer in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as required.
• Ensure reliable network access and connectivity by delivering support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Provide support for A/V systems and Webex meeting technologies.
• Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
• Maintain knowledge of current IT technologies and trends.
• Support client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary systems.
• Support client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility to support business needs.

Requirements

• Must be commutable to both Pomfret, CT and Uncasville, CT.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client's working hours (8:00 AM – 4:30 PM), five days a week.
• Willingness to provide after-hours technical assistance to support critical services and meetings.
• Commitment to representing the CCS brand by maintaining professional dress, hygiene, and workplace etiquette as outlined in the company handbook.

Technologies

• Active Directory
• Windows and macOS
• Microsoft Office
• Google Apps
• Webex
• Antivirus software
• Web browsers
• Routers, switches, and firewalls
• A/V systems

Benefits

• Competitive salaries
• Medical and dental plans
• Company-paid vision and short- and long-term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit, and Parking
• 401(k) with employer match
• Tuition reimbursement
• Onsite fitness center or gym membership reimbursement for client or satellite-based employees
• Company-paid life insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

EEO Statement

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected]