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Artful Home

Technology Operations Specialist

Artful Home
Los Angeles, CA $50k+/yr Full time Posted 7d ago
Computer Skills Data Analysis Data Analytics Data Processing Desktop Support End User Support Information Technology (IT) IT Operations IT Services It Support It Support Operations Linux macOS Onsite Operating System Operating Systems Specialist Technical Support Unix Operating System Windows
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Job Description

At Artful Home (Guild Brands), the Technology Operations Specialist role helps keep both brands running smoothly through practical, hands-on support and thoughtful troubleshooting. Based in Los Angeles, CA (onsite), this jack-of-all-trades position blends day-to-day tech help, in-house software testing, clean documentation, and analytics to support conversion rate optimization for ecommerce.

You’ll be the friendly first stop for colleagues who need answers quickly. From Windows to macOS to Unix/Linux, you’ll diagnose issues, test integrations, and help ensure the team can ship and improve with confidence.

What you’ll do

  • Serve as the first point of contact for technology help, troubleshooting computers, accounts, software, and networks for teammates on Windows, Mac, and Unix systems.
  • Test in-house software and verify connections to third-party tools, then create clear bug reports so developers can resolve issues efficiently.
  • Support the team’s development workflow by maintaining the changelog, documenting sprint retrospectives, and keeping tickets organized and current.
  • Pull and combine data from multiple systems to help with conversion rate optimization and ecommerce website analytics.
  • Use AI tools to improve productivity, including drafting test cases and summarizing data.
  • Represent the Technology team at the Los Angeles office when on-site support is needed.

What you bring

  • Great people skills: patience, clarity, and kindness when colleagues are frustrated.
  • Hands-on experience with Windows, macOS, and Unix/Linux.
  • Working knowledge of basic networking, with comfort using the terminal and SSH.
  • Experience testing software with a methodical approach and strong attention to detail.
  • Comfort working with data in spreadsheets and/or basic SQL.
  • Some hands-on experience using AI tools during your work.
  • Excellent written communication and documentation habits.
  • Ability to live in the Los Angeles area and come into the LA office when needed.

Technologies you’ll work with

  • Windows, macOS, Unix/Linux
  • SSH and terminal
  • SQL
  • AI tools

Compensation and benefits

  • USD 50,000 per year
  • 401(k) and 401(k) matching
  • Health, dental, and vision insurance
  • Life insurance
  • Flexible spending account
  • Employee assistance program
  • Paid time off
  • Employee discount
  • Referral program

Nice to have

  • Experience with Jira (or similar) and Scrum practices
  • Familiarity with ecommerce, web analytics, or A/B testing tools
  • Basic scripting experience (Python, Bash, or PowerShell)
  • Experience as a Microsoft 365 admin, and familiarity with device-management tools (Jamf, Intune, PDQ, or similar)
  • Experience with Azure or other cloud platforms
  • CompTIA A+/Network+ or similar certification

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