Industrial Technical Support Liaison

Atlas Copco is hiring for a hybrid role in Houston, TX to provide technical and warranty administration support across regional operations.

Responsibilities

• Review new products and product information from a field and aftermarket perspective to determine service feasibility and identify required aftermarket resources and/or services.
• Support Service Managers in developing technicians by promoting technician knowledge growth through local training initiatives, monitoring formal training programs, and recommending continuous improvements for the Direct technician workforce.
• Coordinate with the Technical Support Competency Group to expedite timely and appropriate resolution of service issues needing special attention within the region.
• Provide warranty administration support for Direct Operations, including review/approval of claims at the Service Manager prokura level and RMA tracking for warranty returns.
• Deliver technical support to end users in a safe manner, and direct customers toward Field Service intervention when appropriate.
• Handle special projects assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in line with Atlas Copco standards, taking appropriate action to meet customer needs and maintain communications with stakeholders needed to complete the work.
• Complete other duties as assigned.

Requirements

• 3-5 years of technical field service experience maintaining and repairing air compressors (Atlas Copco and other).
• Demonstrated expertise in maintenance, overhaul, and repair of a wide variety of Atlas Copco compressors.
• Strong mechanical and electrical skills, including understanding mechanical and electrical components and ability to interpret wiring diagrams and relay logic.
• Minimum four-year degree in mechanical engineering or related, or equivalent experience (e.g., 10+ years).
• Self-directed with strong organizational, interpersonal, and verbal and written communication skills.
• Proven business analysis skills.
• Proficient in Microsoft Office, including Word and Excel.
• Travel required; approximately 10-15%.
• Valid driver’s license.

Technologies

• Microsoft Office (Word, Excel)

Benefits

• Excellent compensation package, including a flexible benefits plan and generous 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.
• Life and disability insurance.
• Salary range: $82,000 - $100,000 per year (based on knowledge, skills, and experience).

Work Location & Travel

• Location: Houston, TX (hybrid)
• This role offers a hybrid working arrangement, allowing time split between remote work and being on-site at the Houston, TX office.
• Travel: Expected to support the region’s needs (approx. 10-15%).

Contact: Talent Acquisition Team (Sowmya Prativadi)