Service & Technical Support Technician

CT Industrial Products in Union, MO is seeking a Service & Technical Support Technician (onsite) to support customers with portable and fixed gas detection equipment. This role combines hands-on service with technical training, plus customer-facing support by phone and email. If you want a position where you can build practical skills in calibration, troubleshooting, and maintenance while contributing to a clean, organized shop workflow, this is a strong fit.

You will learn to calibrate and test gas detection monitors, maintain and service equipment using detailed procedures, and help coordinate service outcomes for customers. As you develop your skills, you will also assist technicians with repairs and diagnostics and support shipping preparation for customer returns.

Responsibilities

• Learn to calibrate and test portable gas detection monitors
• Learn to troubleshoot and diagnose gas detection equipment
• Perform routine service and maintenance on monitors
• Follow detailed calibration and service procedures
• Record calibration and service results accurately
• Prepare equipment for return shipment to customers
• Receive, inspect, organize, and box customer equipment and orders
• Assist with shipping and receiving
• Answer basic customer technical questions by phone and email
• Help customers with basic equipment questions and product information
• Communicate with customers regarding equipment status, service, and repairs
• Assist technicians with repairs and diagnostics as you develop your skills
• Maintain an organized, clean, and professional work area
• Perform other related technical and service duties as needed

Requirements

• Dependable and punctual
• Mechanically or technically inclined
• Comfortable learning how equipment works
• Detail-oriented and able to follow procedures
• Comfortable working with computers and basic software
• Organized and able to keep track of multiple pieces of equipment
• Comfortable speaking with customers in a professional manner
• Able to troubleshoot problems logically
• Willing to learn new technology and technical processes
• Able to work independently once trained
• A team player who takes pride in doing work correctly

Benefits

• 401(k)
• Health insurance
• Paid time off

Pay: USD 20 per hour.