SQL Technical Support Representative

Provide post-implementation technical support to clients using fraud prevention and compliance solutions as part of Jack Henry’s Financial Crimes Solutions team.

Responsibilities

• Monitor customers’ daily extract, transform, and load (ETL) data processes
• Investigate and resolve issues to help maintain data accuracy and completeness
• Handle troubleshooting and issue resolution through cases or phone in line with service level standards
• Coordinate with internal Jack Henry partners and customers to drive resolution
• Follow documented departmental and corporate standards
• Perform other job duties as assigned

Requirements

• 6 years of experience in a technical support role
• 4 years of experience writing queries for research in SQL Server or PostgreSQL
• 2 years of experience with Azure, including Azure Data Factory or SQL Server Integration Services, or similar cloud technologies
• Experience researching, analyzing, and resolving complex problems
• Strong communication, customer interaction, organization, and time management skills
• Ability to participate in an after-hours on-call rotation

Technologies

• SQL
• SQL Server
• PostgreSQL
• Azure
• Azure Data Factory
• SQL Server Integration Services (SSIS)

Nice to have

• Experience in fraud or AML compliance within a financial institution
• Experience working with bank or financial data and data relationships
• Bachelor’s degree in a technical discipline
• Network troubleshooting experience

Location: Allen, TX (remote). Remote work is available for candidates living within approximately 70 miles of specified office locations.

Compensation: USD 59,750 - 80,000 per year.