Sr Coord: IT Support

Join Stowe Mountain Resort on-site as a Senior Coordinator for IT Support in Stowe, VT. This winter seasonal role supports the technology that keeps employees and guests connected across the resort, with the opportunity to grow through training, mentorship, and hands-on problem solving. In addition to a competitive starting wage, you will also enjoy ski and mountain perks designed for winter-season life.

What you’ll do

• Provide and coordinate day-to-day IT support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location.
• Handle end-user support for computer hardware and peripherals, including support for resort and remote sales points.
• Support and troubleshoot technology in a Windows Client/Server LAN environment, including repairing hardware and software.
• Support multiple point of sale systems to help deliver an Experience of a Lifetime for employees and guests.
• Configure, track, maintain, and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, printers, telephones, and time clocks.
• Use a work ticket management system to track progress, document solutions, and manage total work flow in alignment with company metrics and KPIs.
• Proactively identify problems, facilitate solutions, and address issues locally or escalate as appropriate.
• Create and update documentation/SOPs and maintain accurate written procedures as assigned.
• Assist, train, and mentor coworkers, including sharing job knowledge with junior PC Techs.
• Coordinate and support relocation and re-installation of IT equipment in offices, outlets, and special event sites.
• Follow IT-related company procedures, guidelines, and policies, prioritizing safety, guest service, integrity, and positivity.
• Participate in company and IT-specific training and suggest ideas to improve user support and the guest experience.
• Support community engagement and the company’s diversity, equity and inclusion efforts.
• Perform other duties and projects as assigned.

Technologies you’ll work with

• Windows Client/Server LAN
• Point of sale systems
• Computer hardware and peripherals
• Vail Resorts internal applications and systems

What you bring

• Positive, enthusiastic, and friendly approach.
• Solution-oriented mindset with a desire to learn new skills.
• Familiarity with technology support in an enterprise environment.
• Ability to work independently and prioritize workload.
• Ability to sit and stand for long periods of time.
• Ability to move 50 lbs (with assistance if needed).
• Schedule flexibility including weekends and holidays.
• Ability to ski or snowboard at an intermediate level, or desire to learn.
• Valid US driver’s license.
• Strong focus on personal, coworker, and guest safety; adherence to company safety policies and procedures.
• Engagement in company trainings and initiatives to support safety.

Benefits

• Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• MORE employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Role details

• Location: Stowe, VT (onsite)
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No
• Starting Wage: $22.09/hr. to $25.99/hr.
• Applications close: December 15th or until positions are filled (whichever is first)
• Requisition ID: 517984
• Reference Date: 09/24/2026
• Job Code Function: IT Support