Student Assistant, IT Helpdesk

Lake-Sumter State College is seeking a part-time Student Assistant to support the IT Helpdesk team in Leesburg, FL. This entry-level role helps faculty and staff keep departmental operations running smoothly through daily coordination, basic technical support, and helpdesk workflow management. The position is designed for currently enrolled students, with hours that remain flexible as long as you are not working during class meeting times.

Role Overview

As a Student Assistant, IT Helpdesk, you will provide essential support within the helpdesk environment and help ensure requests are handled efficiently. In this role, you are expected to align with Lake-Sumter State College’s values of Caring, Communicating, Collaborating, and Celebrating. The schedule is flexible, with approximately 20 to 25 hours per week available.

Location, Schedule, and Pay

• Location: Leesburg, FL (onsite)
• Job type: part time
• Pay: USD 15 per hour
• Hours: flexible schedule (20-25 hours per week)
• Class time: students cannot work during class meeting times

Responsibilities

• Answer phones and assist callers
• Track work order tickets
• Perform light office work
• Assist with hardware installations and repairs
• Conduct software installations
• Perform other duties as assigned

Requirements

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficient in the Microsoft Office Suite
• Ability to work independently and collaboratively in a team environment
• Demonstrated commitment to professionalism and confidentiality
• Currently enrolled at Lake Sumter State College with a minimum of 6 credit hours
• Maintain a minimum 2.0 GPA
• Minimum age of 18 and not dual enrolled

Competency-Based Education (CBE) Goals

• Career and Self Development
• Communication
• Professionalism
• Teamwork