IT Help Desk Support Part-Time

This part-time IT Help Desk Support position provides in-person technical assistance for BelovED Community & Empowerment Academy Charter Schools during the school day. The role focuses on supporting users, maintaining equipment, and helping ensure computers and peripherals are repaired, configured, and ready for daily instruction.

Role Overview

As an IT Help Desk Support Specialist, you will help manage common technical needs across school operations. Duties include coordinating timely computer repairs, supporting device setup and maintenance, and responding to requests for assistance through in-person, phone, and electronic channels. You will also assist during testing days by troubleshooting issues as they arise.

Location and Employment Details

• Work setting: Onsite
• Location: Jersey City, NJ
• Job type: Part time
• Schedule: In person during the school day, with some flexibility
• Compensation: USD 22 to 25 per hour

Key Responsibilities

• Maintain an inventory of computer repair parts
• Make or facilitate timely repairs of computers
• Add fees to the tech management system based on the damage or repair completed
• Unbox, install, configure, and repair PCs, Macs, Chromebooks, printers, and other peripheral equipment
• Respond to technical assistance requests in person, via phone, and electronically
• Support on testing days, including troubleshooting common issues
• Maintain and update a repair cue

Required Qualifications

• Must live in New Jersey
• High School Diploma
• Reliable Transportation
• Ability to clear an NJDOE Background Check
• Must be able to frequently lift 50 lbs up and down flights of stairs
• Ability to pass a basic computer repair literacy demonstration
• Typing speed of 40+ WPM

Education

High School Diploma