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Applied Microsystems, Inc

IT Help Desk Technician

Applied Microsystems, Inc
Anchorage, AK Full time Posted 5d ago
Application Support Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Microsoft 365 Onsite Technical Support Windows
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Job Description

Applied Microsystems, Inc. is an Anchorage-based managed service provider expanding its onsite support team. This role brings variety and real-world impact across Anchorage and rural Alaska, with access to the latest IT technologies while working in a fast-paced, client-focused environment.

As an Onsite Service Desk Technician, you will support end users at their locations and help keep teams productive by resolving day-to-day software and identity issues, installing and troubleshooting onsite hardware, and assisting with network and server setup. The position is in person in the Anchorage area.

What you’ll do

  • Support users with password and MFA issues
  • Troubleshoot problems in Outlook and Teams for end users
  • Provide hardware and printer support on site
  • Handle onboarding and offboarding tasks and related device setup
  • Install and troubleshoot onsite equipment, including server and network components
  • Perform physical setup such as racking servers and switches
  • Mount access points
  • Run and terminate cable for network installations
  • Address basic connectivity troubleshooting

What you bring

  • A patient, professional, user-focused approach, including when users are frustrated or environments are busy
  • The ability to obtain an airport SIDA badge, including an FBI fingerprint background check and TSA security threat assessment
  • Willingness to travel occasionally to rural Alaska communities, which may include small-aircraft flights and overnight stays
  • Residence in the Anchorage metro area
  • A driver’s license and reliable transportation
  • The ability to lift 50 lbs, work in racks and drop ceilings, and work in cold, wet, or loud environments using PPE
  • Availability for early starts, after-hours work, and the on-call rotation

Tools you’ll work with

  • Outlook, Teams
  • MFA, Windows
  • M365

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Nice to have

  • Help desk or field tech experience
  • Windows and M365 familiarity
  • A+
  • Prior SIDA badge

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