Desktop Support Technician

The Desktop Support Technician delivers hands-on technical support for the Academy’s facility, classrooms, and day-to-day technology needs.

Responsibilities

• Support students, faculty, and staff with computers, software, and related equipment
• Provide troubleshooting and repair for printers, networks, hardware, and software
• Resolve WiFi connectivity problems
• Handle AV equipment issues and classroom technology support
• Perform preventive maintenance on computers, including cleaning keyboards and mice
• Track, document, and work support tickets/issues in a timely manner
• Maintain an inventory of equipment and supplies
• Keep detailed records, including software license logs
• Track reported hardware and software issues and follow up as needed
• Inspect classrooms regularly to confirm AV systems are functioning properly
• Assist with office moves and workstation relocations
• Install TV and monitor mounting hardware in classrooms and labs
• Identify and mitigate cable hazards and other safety risks

Requirements

• High School Diploma/GED
• 1.5 years of experience in a similar position
• CompTIA A+ certification highly preferred
• Working knowledge of computer hardware, software, and peripherals
• Understanding of computer maintenance and preventative care
• Comfort with computer terminology, procedures, hardware, and software
• Ability to detect, document, and report hardware or software issues
• Strong attention to detail for logs, records, and documentation
• Capability to prioritize multiple tasks and follow up on unresolved issues
• Ability to prepare computers for user use
• Ability to assist employees and students with technical problems
• Ability to work independently with minimal guidance
• Understanding of cable management best practices and workplace safety standards
• Maintain confidentiality of sensitive information
• Clear communication in verbal and written form
• Ability to understand and follow oral and written instructions
• Ability to read, interpret, and follow rules, regulations, policies, and procedures
• Ability to mount monitors and run AV cables
• Ability to bend, kneel, and work under desks or in tight spaces
• Ability to lift up to 35 pounds regularly

Facilities & Hands-On Skills

• Assist with office moves and workstation relocations
• Install TV and monitor mounting hardware in classrooms and labs
• Identify and mitigate cable hazards and safety risks

Benefits

• Comprehensive medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (Health, Dependent Care, Transit & Parking)
• Health Savings Account (HSA) with enrollment in a qualified medical plan
• Paid time off
• 401(k) retirement plan

Location: Van Nuys, CA (onsite)

Pay: USD 20 - 25 per hour

Minimum experience: 1 years