IT Support and Systems Administrator

Blue Bell Creameries is seeking an IT Support and Systems Administrator to help keep everyday technology running smoothly and securely at its Sylacauga, AL location. In this onsite role, you’ll support employees with timely troubleshooting and also take part in administering business systems and core infrastructure.

What you’ll do

• Act as a primary point of contact for IT support requests covering hardware, software, network, printers, mobile devices, access, and general technology needs.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, operating systems, and standard business applications.
• Administer user accounts and permissions, including group memberships, email access, and system access in line with company policies and security standards.
• Monitor and support servers, network equipment, backups, endpoint security tools, and related IT infrastructure.
• Document, prioritize, track, and resolve support tickets, keeping employees informed on request status and resolution steps.
• Support onboarding and offboarding activities, including equipment preparation, account setup, access changes, and technology orientation.
• Assist with system updates, patching, upgrades, testing, implementations, and other assigned IT projects.
• Maintain accurate IT inventory records for hardware, software, licenses, peripherals, and assigned equipment.
• Create and maintain technical documentation, standard operating procedures, user guides, and knowledge base resources.
• Escalate complex issues to internal or external resources and coordinate with vendors when needed.
• Handle other duties as assigned.

What you bring

• Strong troubleshooting skills to diagnose and resolve hardware, software, network, and user access issues.
• Working knowledge of Windows operating systems and Microsoft 365 applications, plus Active Directory or similar directory services, endpoint devices, printers, and common business applications.
• Basic networking understanding, including TCP/IP, DNS, DHCP, wireless connectivity, firewalls, VPN, and network troubleshooting.
• Ability to maintain confidentiality and follow established information security, access control, and data protection practices.
• Excellent customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong organization to document work, prioritize requests, manage follow-up, and meet established response expectations.
• Comfort working independently and collaboratively while adapting to changing priorities and business operations.
• Associate or bachelor’s degree in information technology, Computer Science, Computer Information Systems, or a related field is preferred, or an equivalent combination of education, certification, and experience may be considered.
• Typically requires two or more years of experience in IT support, help desk, desktop support, system administration, or a closely related role.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified credentials, ITIL Foundation, or similar credentials are preferred.

Technologies you’ll work with

• Windows operating systems
• Microsoft 365 applications
• Active Directory
• TCP/IP, DNS, DHCP
• Wireless connectivity
• Firewalls, VPN
• Endpoint security tools
• CompTIA A+, Network+, Security+
• Microsoft Certified credentials
• ITIL Foundation

Physical requirements

• Mobility to sit, stand, walk, bend, kneel, and move throughout office, production, or facility areas as needed to support technology equipment.
• Manual dexterity to use hands and fingers to operate computers, keyboards, tools, cables, mobile devices, and related equipment.
• Speaking ability to exchange information by spoken word to convey detailed instructions accurately.
• Visual acuity for near and far vision, including working with small objects or reading small print and recognizing features at distance.
• Hearing ability to understand speech and distinguish sounds such as machinery alarms.
• Ability to work in varying weather conditions, including heat and cold.
• Lifting and carrying up to 30 pounds to set up computer equipment, monitors, printers, and related items.

Work environment

• Primarily office or technology support environment.
• Regular use of computers, phones, service desk tools, and standard office equipment.
• Occasional work in production, warehouse, server, network, or other facility areas to support equipment, connectivity, and user needs.
• Work environment may change depending on duties performed.