Technical Support Analyst

Dillard's is seeking a Technical Support Analyst to join its Data Center team in Little Rock, Arkansas. This on-site role focuses on delivering technical resolution for hardware, applications, and services used by IT users, and requires a flexible schedule; sponsorship is not available.

Responsibilities

• Diagnose software, hardware, and network issues and guide IT users through practical, step-by-step resolutions
• Work effectively without direct supervision
• Respond to phone and email inquiries for moderate system or content problems
• Identify problems, implement solutions when possible, and escalate when required
• Explain technical solutions clearly and professionally to users
• Log all interactions in the service ticketing system
• Document solutions for recurring inquiries to aid future support
• Support colleagues as needed and monitor open tickets to ensure timely resolution
• Assist with equipment upgrades and maintenance for staff across all Dillard’s locations

Requirements

• Authorization to work in the United States without sponsorship
• At least two years of experience in help desk or technical support call center environments
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Customer-focused attitude and ability to work in a fast-paced team setting
• Flexible schedule availability, including weekends, holidays, and some after-hours

Technologies

• Gemini
• ChatGPT

About Us

Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store.

Today, Dillard's, Inc. ranks among the nation's largest fashion retailers – operating 250 Dillard's locations and 32 clearance centers spanning 29 states and an Internet store at www.dillards.com.