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CareTria

Technical Support Specialist (2026-8097)

CareTria
Memphis, TN $26 - $32/hr Full time Posted 2h ago
Active Directory End User Support Hardware Support Identity and Access Management Information Technology (IT) IT Services Microsoft 365 Microsoft Exchange Network Support Office 365 Remote Access Vpn Specialist Technical Support Windows Windows Support Wireless
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Job Description

Onsite in Memphis, TN, CareTria is hiring a Technical Support Specialist to help end users stay productive with reliable computer, hardware, and software support. This role blends hands-on troubleshooting, system setup, and onsite assistance, with structured benefits designed to support you and your family.

Benefits

  • Access to health, dental, and vision insurance
  • Retirement plan options
  • Paid time off
  • Paid parental leave
  • Employee assistance programs
  • Other perks
  • Performance bonuses (Eligible employees may also have access to performance bonuses.)

Responsibilities

  • Convert, install, and support new hardware and software
  • Recommend improvements to computer systems based on observed needs
  • Install and configure computer system components including CPU, memory, motherboard, and other peripherals
  • Troubleshoot hardware (computers, printers, and more) and software for anomalies
  • Assist users with computer-related issues such as inoperative hardware or software
  • Train workers on the use of new software and hardware
  • Maintain thorough technical journals or manuals and attend vendor seminars for new hardware and software
  • Maintain hardware and software inventories and coordinate asset management tracking with finance
  • Coordinate cable installations, new hubs/switches, and new computers for additional workstations
  • Assist with adding, modifying, and deleting users from the network operating system
  • Support phone system requests, including configuring IP Phone Services and the Corporate Directory
  • Assist with network support
  • Support the wireless environment, including Wi-Fi setup on laptops, RF guns, and desktops
  • Support VPN users, including setup and configuration on laptops and user accounts

Requirements

  • High School diploma and/or technical degree/certification
  • Minimum of four (4) years of work experience in an IT related position
  • Excellent verbal and written communication skills
  • Excellent problem-solving and customer service skills
  • Ability to balance multiple priorities to meet expected response deadlines
  • Ability to work independently and as a member of a team
  • Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices, and other technical products
  • Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, LAN environment, and Active Directory
  • Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365

Physical Requirements

  • Location of job activities: 100% inside
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Stand and sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 35 pounds

Compensation: $26 - $32 per hour.

Experience level: 4+ years.

Location: Memphis, TN (onsite).

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