Technical Support Analyst II IT Help Desk Healthcare

Southwest CARE Center is hiring a Technical Support Analyst II to support and maintain desktop computing environments across clinic locations in New Mexico.

Responsibilities

• Provide onsite analysis, diagnosis, and resolution of complex workstation issues for end users.
• Recommend and implement corrective solutions for desktop problems; coordinate offsite repair for remote users when needed.
• Deliver required desktop service by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software.
• Assess when performance upgrades are needed and implement hardware upgrades such as CPUs, I/O, NIC cards, hard drives, and RAM.
• Work with the IT Team to support efficient operation of the company’s desktop computing environment.
• Administer and resolve issues with associated end-user workstation networking software products as required.
• Answer and respond to incoming calls, tickets, and emails related to desktop issues.
• Process move, add, and change (MAC) requests as they are submitted.
• Verify physical desktop connectivity is functioning properly, including RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, and connections between PCs and servers.
• Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
• Assist with procedures for logging, reporting, and statistically monitoring desktop operations.
• Maintain inventory for monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Document equipment and component failures, repairs, installations, and removals accurately.
• Coordinate with third-party support and PC equipment vendors as necessary.
• Attend staff meetings, and other meetings and seminars as requested.
• Perform other duties as assigned.

Requirements

• Minimum 1 year of hands-on hardware troubleshooting experience.
• Working knowledge of electronic medical record systems and experience in a healthcare environment is highly desired.
• Degree in Information Systems or related field required, or equivalent work experience.
• Valid driver’s license.
• A+ and MCSE/MCSA and/or MCS Azure are highly desired.
• Reliable personal transportation to travel between clinics and offices.
• Personal SMART phone with adequate data plan.

Technologies / Tools

• Electronic medical record systems
• A+, MCSE, MCSA, MCS Azure
• CPU, NIC
• RJ-45 Ethernet jacks, RJ-11 telephone modem jacks

Benefits

• Competitive hourly rate
• Paid time off for holidays
• Overtime eligibility

Position Details

• Supervision: Director of IT
• Focus: Comprehensive support and maintenance for software, hardware, and peripherals in the desktop computing environment
• Support methods: In person, telephone, or email
• Work schedule: Monday to Friday (typical)
• Worker type: Employee
• Status: Regular
• Scheduled weekly hours: 40
• Location: NM Santa Fe - Admin Galisteo
• Work setup: Santa Fe, NM (onsite)

Application Notes

• Apply today and you will be connected with a member of the recruitment team.
• If you experience difficulty applying or need assistance, contact [email protected].
• Resume inquiries cannot be answered.