Technical Support Engineer

Vaco LLC is seeking an experienced Technical Support Engineer to help implement, maintain, and troubleshoot enterprise software systems and the supporting infrastructure. This is an onsite role in Shelton, CT, focused on delivering reliable technical support across installation, configuration, issue resolution, and continued system documentation.

The position supports enterprise applications end to end, including deployment-related tasks, upgrades and migrations, and ongoing assistance for technical issues as they arise.

Role overview

• Implement, maintain, and troubleshoot enterprise software systems and supporting infrastructure
• Handle installation and configuration work for enterprise applications
• Support infrastructure and integrations as part of day-to-day technical support
• Assist with upgrades, migrations, and system implementations
• Provide ongoing technical support with clear documentation of processes and resolutions

Responsibilities

• Install, configure, and maintain software applications
• Troubleshoot system, network, and integration issues
• Support upgrades, migrations, and system implementations
• Identify root causes and resolve technical problems
• Collaborate with technical teams and customers
• Document processes and provide ongoing technical support

Requirements

• 5+ years of experience in technical implementation or enterprise application support
• Knowledge of Windows environments, networking, databases, and system integrations
• Experience with software deployment, configuration, and troubleshooting
• Strong communication, organization, and problem-solving skills
• Ability to manage projects and travel occasionally as needed

Location and compensation

• Location: Shelton, CT (onsite)
• Pay: USD 45 - 65 per hour
• Experience level: 5 years minimum

Technology focus

• Windows environments