Technical Support Engineer - Robotics

SEAL Analytical Inc is seeking a Technical Support Engineer specializing in robotics to deliver hands-on instrument installation and end-to-end technical support for robotic and automated sample preparation systems. The role is based in Mequon, WI and includes independent work at customer sites to ensure successful integration into laboratory workflows.

Role Overview

The position focuses on becoming an expert on SEAL’s robotics product line while providing installation services, customer training, applications support, and technical troubleshooting. You will work directly with customers to integrate instruments into their laboratories and address technical questions through to resolution.

Key Responsibilities

• Primary focus on instrument installations
• Provide customer training
• Deliver applications support
• Conduct technical troubleshooting
• Develop expertise on the robotics product line
• Work independently at customer sites
• Support customers in integrating instruments successfully into their laboratories

Required Qualifications

• Bachelor’s degree in chemistry, engineering, or a related scientific or technical field, or equivalent relevant experience
• Strong mechanical aptitude and demonstrated troubleshooting skills
• Working knowledge of laboratory techniques, sample preparation, and basic analytical chemistry
• Excellent technical troubleshooting and problem-solving skills
• Strong hands-on mechanical and technical abilities
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly
• Strong presentation and teaching skills, with the ability to adapt training to different audiences
• Ability to work independently, make sound technical decisions, and manage challenges at customer sites
• Strong organizational and time-management skills
• Ability to work effectively as part of a collaborative team
• Willingness to continually learn new instruments, software, and analytical applications
• Professional, customer-focused approach with an emphasis on building lasting relationships
• Ability to travel approximately 50–75% of the time, typically involving overnight trips of 2–5 days
• Majority of travel within the United States, with occasional international travel
• Ability to obtain and maintain a valid passport
• Valid driver’s license and acceptable driving record

Preferred Qualifications

• Experience with laboratory robotics, automated sample preparation, or analytical instrumentation
• Familiarity with sample preparation for SVOC analysis, metals digestion, or environmental testing

Location and Travel

This role is located in Mequon, WI and is onsite. Travel is expected at approximately 50–75% of the time, typically including overnight trips of 2–5 days, primarily within the United States with occasional international travel.

Experience and Education

• Minimum experience: 3 years
• Education: Bachelor’s degree in chemistry, engineering, or a related scientific or technical field (or equivalent relevant experience)

Compensation

Salary range: USD 60,000 - 65,000 per year.