Technical Support Representative

Work onsite in Brea, CA supporting customers and internal teams with complex electro/mechanical equipment and related software. This Technical Support Representative role focuses on diagnosing, troubleshooting, repairing, and debugging real-world product and system issues, not traditional IT work. Radiometer also supports eligible employees with a benefits package designed for everyday stability and long-term planning.

What you’ll be doing

You’ll be the technical link between Radiometer products and the people who rely on them. Responsibilities include helping clients and supporting teams by resolving issues through phone, e-mail, and other electronic mediums, with a particular focus on assisting field service and sales associates.

• Provide customer support and technical issue resolution for clients and internal teams.
• Configure clients’ equipment to enable reporting and interface functions.
• Configure equipment software so it can connect to other Radiometer applications and equipment.
• Identify, correct, and document operational issues in Radiometer products used in customer systems.

Qualifications

• Associates degree in computer or electronic engineering from a college or technical school; bachelors degree preferred.
• At least 1 year of experience reading, analyzing, and interpreting technical procedures, schematics, or governmental regulations, with ability to write reports and standard operating procedures (SOPs).
• Experience presenting information and responding to questions from management and customers.
• At least 1 year of hands-on experience with hardware and software issues.
• Proficiency with Microsoft Office (Word, Excel, Outlook), iOS/OS, and internet tools.
• Experience with database and customer relationship management (CRM) clients.
• Working knowledge of File Transfer Protocol (FTP) clients.

Tools and technologies you’ll use

• Microsoft Office: Word, Excel, Outlook
• iOS/OS, internet tools
• Database, CRM clients
• FTP clients

Compensation and schedule details

$26 to $30 per hour (onsite role in Brea, CA). Minimum experience: 1 year.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) for eligible employees
• Bonus/incentive pay

Physical and environment requirements

• Ability to regularly lift, move, slide, raise, and/or place up to 40 lbs.
• Ability to stand and walk (prolonged), sit, squat and kneel, ascend and descend stairs, and reach with hands and arms.