Technical Support Representative

InteLogix is hiring Technical Support Representatives to support a residential fiber internet, TV, and phone provider. As the first point of contact for customers, you will troubleshoot connectivity, router, and service issues in a fast-paced, high-volume environment while delivering courteous, professional support.

This onsite role is based out of the El Paso, TX office and operates 7 days a week, with shifts between 10:00 AM and 9:30 PM. The position pays $16/hr.

What You’ll Do

• Answer customer questions in real time via phone, text chat, and email, providing top-tier customer service
• Review each issue for urgency and respond with calm, professional solutions
• Troubleshoot and resolve connectivity, router, and service problems on the same day whenever possible to reduce the need for an on-site technician visit
• Diagnose and resolve router and home networking issues, including setup and configuration
• Help customers with provisioning, rebuilding, and portal account setup
• Record every customer interaction accurately in the Tech Support Desktop system
• Maintain a high level of customer satisfaction aligned with the client’s Repair Tech Support guidelines
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• 1+ year of experience in a fast-paced, customer-facing support role preferred (call center, retail, or technical support), ideally with hands-on troubleshooting for a product or service such as internet/telecom, cable, IT helpdesk, or similar
• Strong analytical and logical problem-solving skills
• Excellent written and verbal communication, including the ability to guide customers through troubleshooting clearly and patiently
• Working knowledge of routers, home networking basics, and general computer literacy
• Ability to multi-task and remain composed under pressure in a high-volume environment
• Onsite position in El Paso, TX; must be able to commute reliably
• Must be available for a full-time, five-day schedule with at least one weekend day (Saturday or Sunday)
• Strong attendance and reliability, with consistent, on-time coverage requirements
• Customer-first mindset and professionalism across phone, email, and in-person interactions

Tools and Technologies

• Tech Support Desktop

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal employment
• Career Advancement

If you enjoy working through technical issues while helping customers move past obstacles, this role offers a customer-focused way to apply troubleshooting skills daily.