Technical Support Specialist

Join SAIC as a Technical Support Specialist in Chantilly, VA, onsite, and contribute to SETA services for a U.S. government customer. This role centers on planning and executing large technical forum events and related outreach, including coordination with military schools. You will work with a cross-functional team to shape session topics, identify speakers, and set schedules, while building and maintaining a database of potential attendees. The position emphasizes clear documentation, repeatable processes, and measurable outcomes, supporting continuous improvement in outreach efforts. You will help develop space awareness training materials for military schools and keep the project website up to date with weekly content updates, ensuring timely information for stakeholders. This is an opportunity to influence high-impact events, strengthen collaboration across commands, and contribute to training and education initiatives.

Responsibilities

• Develop, maintain, and share detailed agendas for upcoming technical forums.
• Collaborate with stakeholders to determine session topics, speakers, and scheduling.
• Build and manage a database of potential attendees, including companies, organizations, and individuals.
• Prepare pre-event briefs and post-event reports that summarize activities, lessons learned, and outcomes.
• Document standard processes to ensure repeatable, continuous execution.
• Review outreach education and training plans, providing input and recommendations.
• Capture end-to-end results and monitor metrics related to outreach efforts.
• Provide outreach status updates to the team lead for customer coordination.
• Identify and record lessons learned from outreach efforts.
• Gather current and future training and education requirements from various military commands.
• Develop space awareness training materials for military schools.
• Maintain the project website with weekly content updates.

Requirements

• Active TS/SCI clearance with CI Poly.
• Bachelor's degree and five years or more of experience.
• Effective interpersonal, briefing, and writing skills.
• Strong working knowledge of MS Office applications.

Technologies

• MS Office
• Confluence
• SharePoint