Technical Support Specialist

Work fully remote from Atlanta, GA supporting Steer’s digital experience for customers. Steer’s team emphasizes a collaborative, high ownership culture, and you’ll get hands-on exposure to the latest tools while helping customers get set up, trained, and unstuck when technical issues come up.

This Technical Support Specialist role is built around bridging customer success, onboarding, and basic technical implementation. You’ll own Level 1 support, create and triage Level 2+ tickets, and help integrate, configure, train, and troubleshoot CRM and scheduling tools as part of delivering an excellent customer experience.

What you’ll do

• Own technical support for customers, acting as a primary point of contact to resolve issues quickly across the full experience lifecycle.
• Handle Level 1 support resolutions end to end.
• Create Level 2+ tickets and manage internal triage so the right teams can move faster.
• Set up, transfer, and troubleshoot phone number ownership.
• Maintain data connection stability to support reliable system performance.
• Own product retraining when customers need refreshed guidance.
• Maintain up-to-date documentation covering procedures and solutions.
• Provide internal feedback on user experience improvements and feature requests.
• Assess system compatibility by evaluating how new programs work with existing programs.
• Tailor and configure customer-facing templates based on client inputs and business goals, using small updates and adjustments without custom development.
• Implement and support scheduling tools and CRM, including integration, configuration, training, and enablement.
• Troubleshoot technical issues and coordinate timely updates to live configurations when needed.
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to deliver a seamless service experience.

What you bring

• 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
• Experience troubleshooting, testing, and training customers across multiple products or features.
• Experience owning support targets such as ticket completion, response times, or resolution metrics.
• Experience configuring or managing a client-facing product or tool (for example, a templated platform, dashboard, or embedded experience).
• Experience using a CRM, preferably HubSpot or Salesforce.

Tools you’ll work with

• HubSpot, Salesforce
• VoIP
• Google Business Profile

Benefits

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• Collaborative, high ownership culture
• Opportunities for development and career growth

Nice to have

• Experience working directly with APIs, including basic understanding of how data moves between systems
• Experience in the automotive industry or with auto repair shop management tools
• Experience working with VoIP or telephony systems
• Prior success in a remote work environment
• Direct SaaS or startup experience
• Highly polished professional communication skills

Interview process

• Initial Screen - 20min
• Wonderlic Assessment
• Hiring Manager Interview - 30min
• Executive Interview - 30min
• Problem Solving Exercise - 1hr

Salary: USD 60,000 (per year)

Location: Atlanta, GA (remote)

Minimum experience: 2 years