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Today

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York, NY

New York, NY

Today

$23+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Law Offices of Robert S. Gitmeid & Associates is hiring a Legal Customer Service Representative (Help Desk) to support attorneys and the broader office team in litigation-related and administrative workflows. The role sits within a heavy client-facing call center structure, where you will manage client communications, coordinate with collections agencies, and keep documentation organized and up to date.

This position is full-time and based in New York, NY with a hybrid work environment. The pay is USD 23 per hour, and the minimum required experience is 1 year.

What you’ll do

Use Salesforce CRM to support client interactions by phone and help resolve client concerns.
Work with collections agencies by phone to obtain settlement documentation.
Review documents submitted by clients and collections agencies to ensure they meet required criteria.
Upload approved documentation to the firm’s system.
Handle other ad hoc tasks as needed in a high-volume, client-facing call center environment.

What you bring

1 to 2 years of office support experience.
Superior organizational and time-management skills.
Computer literacy, including the ability to learn the firm’s case management software.
Highest ethical standards and strong professional integrity.
Strong interpersonal skills with effective communication across clients, staff, and outside parties.

Tools and technology

Salesforce CRM
Firm’s case management software

Training and schedule

Initial (6-week) hybrid training: 9:00 AM to 6:00 PM EST
Post-training: upon successful completion, transition into your permanent hybrid schedule.

Compensation and benefits

Compensation is competitive and commensurate with expertise and prior experience.
Hybrid work environment.
Training & guidance.
Medical, Dental & Vision Benefits.
401K benefits with employer match.
Pre-tax transit benefits.
Paid Time Off (PTO).
Business casual dress code.

Location requirements

To participate in the hybrid phase, you must live within a commutable distance to Lower Manhattan.

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2d ago

Technical Support for a Cybersecurity Company

LTVplus Remote 🌍 Remote

Remote

2d ago

$800+/mo Full time Beyondtrust Customer Support Email Support

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Job Description

LTVplus is hiring a remote Technical Support professional to handle cybersecurity-related customer inquiries and troubleshoot issues through chat, email, and calls. This role focuses on delivering timely, high-quality resolutions while documenting outcomes and supporting customers across multiple support channels.

Role Overview

In this full-time position within the Customer Service department and the APAC division, you will provide remote-first support for customers of LTVplus. Responsibilities include issue ownership, escalation when necessary, and maintaining accurate records in approved tools.

Key Responsibilities

Answer and resolve customer support chats and calls.
Respond to incoming emails and inbound calls from customers.
Own each assigned issue and drive it to resolution or escalation using the workflows communicated by Technical Support Management.
Help ensure customer needs are met by providing awareness of relevant products and services when appropriate.
Perform remote troubleshooting using BeyondTrust.
Ensure complete resolution of issues to prevent repeat contacts.
Troubleshoot, resolve, and properly document support interactions, including calls, chats, and cases.
Execute transactions for paid services when required.
Work closely with other departments to resolve outstanding issues.
Assist with documentation for the Knowledgebase for training and information purposes.
Conduct remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
Provide backup chat/case/call coverage for Customer Service volume as needed.
Maintain a positive attitude, support other employees as a mentor, and represent the company favorably with outside sources.
Accurately record and submit timesheets and paid time off requests.
Track, log, and tag support requests using the approved CRM and/or other management-approved tools.

Required Qualifications

6+ months customer service or technical support experience is required.
6+ months customer service or sales experience is required.
High school diploma or equivalent is required; post high school education is preferred.
Ability to handle multiple projects and tasks simultaneously in an efficient manner.
Technical certifications including A+, Network+, Security+, or Microsoft Desktop Support Engineer / Microsoft Certified Professional (MCP) are highly desired.
Experience working with software/platforms such as MS Teams and Salesforce is required.
Bomgar is required.
Dexter is not required but preferred.

Technologies

MS Teams
Salesforce
Bomgar
BeyondTrust
Dexter

Performance Measures

Pass calls, case, and chat quality goals.
Meet call and chat handling goals such as wrap-up, talk time, first contact resolution, and other statistics.
Meet or exceed goals for customer satisfaction based on customer satisfaction surveys.
Maintain team ownership requirements.
Adhere to the assigned schedule.
Attend and participate in scheduled team meetings.

Working Conditions

Available to work days, evenings, weekends, and holidays as needed.
Flexibility to work overtime on short notice when requested by management.
History of good attendance is required.
Schedule: 5AM-3PM PT, Mon-Fri.

Mission and Key Success Factors

Maintain the highest level of quality by resolving issues with the correct information in a timely manner.
Accurately identify and convert customers.
Strive for one-chat/one-call style resolution.
Meet and exceed biannual goals set by Technical Support Management.
Work independently with little supervision in a fast-paced environment.
Maintain a customer-centric demeanor and apply critical thinking, problem-solving, and research skills.
Adapt to a range of customer needs regardless of computer skill level.

Hiring Details

Location: Remote
Work type: Full-time
Department: Customer Service
Division: APAC
Salary: Starting at USD 800/month
Education: High school diploma or equivalent

Tech Checklist

A reliable computer (Windows 10 and i5 processor minimum)
Stable high-speed internet connection (100 MBPS) and a backup
A quiet workspace suitable for handling calls and chats

About LTVplus

LTVplus is a remote-first company with a team spread across the globe, emphasizing flexibility and diversity across its work.

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2d ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York 🇺🇸 Remote

New York

2d ago

$23 - $23/hr Full time Case Management Collections Support Contact Center

Apply Now

Job Description

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

Use Salesforce CRM to manage client concern intake and responses via phone
Coordinate with collections agencies by phone to obtain documentation related to settlements
Review documents submitted by clients and collections agencies to ensure they meet required criteria
Upload approved documents into the firm’s system
Support attorneys and provide administrative help to office staff as needed
Handle additional ad hoc tasks when required
Operate in a heavy client-facing call center structure

Requirements

1–2 years of office support experience
Strong organizational and time-management skills
Computer literate; ability to learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Spanish fluency is a plus
Salesforce experience is a plus

Technologies

Salesforce CRM
Firm’s case management software

Schedule & Location

Full-Time Help Desk role
Remote work from New York State
Must be located within the Eastern Time Zone
Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

USD 23/hour
Training requirement hours are included (as noted in the description)

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training and guidance
Medical, Dental & Vision Benefits
401K benefits with employer match
Paid Time Off (PTO)
An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.

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Salesforce Crm Support Jobs

Legal Customer Service Representative (Help Desk)

Technical Support for a Cybersecurity Company

Legal Customer Service Representative (Help Desk)

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