Technical Support Specialist

Work on-site in Chanhassen, MN supporting the installation, configuration, troubleshooting, and maintenance of customer and company systems. This role combines practical field work with engineering problem-solving, serving as a key technical contact at assigned sites. You will help ensure system deployments succeed through hands-on support, reliable service documentation, and coordinated commissioning activities across customers, project teams, and vendors.

Compensation: USD 76,200 - 101,600 per year. Experience level: 4+ years (4-6+ years preferred) in field or systems engineering. Education: Bachelor’s degree in Engineering or a related technical field.

Responsibilities

• Perform on-site installation, configuration, maintenance, testing, and troubleshooting of customer and company systems to support proper functionality and performance.
• Diagnose and resolve technical issues by analyzing system behavior, identifying root causes, and applying corrective actions.
• Act as the primary technical contact at assigned sites, coordinating installation and commissioning activities with customers, project teams, and vendors.
• Review site plans, technical drawings, and specifications using standard operating procedures, safety protocols, and engineering documentation to support compliance and quality installations.
• Document service activities, provide technical reports, coordinate system upgrades, and recommend improvements to enhance reliability, efficiency, and customer satisfaction.

Requirements

• Bachelor’s degree in Engineering or a related technical field.
• 4-6+ years of field engineering or systems engineering experience related to installation, commissioning, troubleshooting, and customer support.
• Experience implementing and maintaining technical systems, networked equipment, or industrial infrastructure in field environments.
• Strong understanding of diagnostics, system integration, and commissioning practices.
• Analytical and problem-solving skills with the ability to make independent decisions.
• Effective communication and documentation skills for customer and internal collaboration.
• Willingness to travel regularly and adapt to varied field conditions.
• Ability to manage multiple assignments while maintaining quality, safety, and compliance.
• Commitment to continuous learning, teamwork, and engineering best practices.
• Must be a US Person.

Benefits

• Paid Time Off
• 401K with Employer Match and Profit Sharing
• Health and Wellness Benefits
• Learning and Development Opportunities
• Referral Program
• Competitive Pay
• Recognition
• Employee Stock Purchase Plan
• Inclusive & Supportive Culture

Compliance Statement: This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.