Technical Support Specialist

The Technical Support Specialist will report to the Director of Technology and provide hands-on support and ongoing maintenance for personal computer systems and connected peripherals for Saginaw ISD and partnering locations. This onsite role in Saginaw, MI includes help desk support, device and user management, and regular travel within the contracted service area.

Location and Compensation

• Location: Saginaw, MI (onsite)
• Pay: USD 22 to 26 per hour

Summary of Role

The Technical Support Specialist is responsible for maintaining hardware and software, supporting users through daily help desk logging, managing devices and desktop security tools, and supporting computer image development and deployment. Regular travel is required to reach all Saginaw ISD and partnering locations within the contracted service area.

Key Responsibilities

• Assist with hardware and software maintenance for computer systems and peripherals, including printers, scanners, document cameras, projectors, sound systems, interactive devices, PCs (desktops and laptops), Chrome OS-based devices, tablets (iOS and Android), and telephony devices.
• Support device and user management systems, including computer image development and deployment.
• Assist with management of desktop security software.
• Travel on a regular basis to all Saginaw ISD and partnering locations in the contracted service area.
• Maintain a daily log of activities in a help desk database.
• Support and enhance a collaborative team environment.
• Meet and greet customers in a positive, helpful manner.
• Perform other related duties and assume related responsibilities as assigned by department coordinators and supervisors.

Required and Preferred Qualifications

• Education requirement: High school diploma or GED with 60 hours of college courses in the area of technology (or an equivalent).
• Preferred: Associate’s degree in computer science, computer information systems, or related field.
• Experience requirement: Minimum three (3) years installing and maintaining networked computer systems.
• Platform requirement: Experience working in Windows 10/11, Google Chrome OS, and Apple iPadOS.
• Preferred: Experience working with K-12 educational institutions (not required).
• Demonstrated ability to communicate and work effectively with diverse groups and individuals at all technology skill levels.
• Ability to work in a team-based system that uses work teams for collaborative decision-making.
• Excellent oral and written communication skills.
• Ability to organize, prioritize, and work independently.
• Ability to maintain confidentiality of information.
• Ability to lift as necessary.

Additional Hiring Requirement

All applicants who are conditionally considered for employment will be required, as a final step in the employment process, to submit to a drug screen test.

Technology Focus

• Windows 10/11
• Google Chrome OS
• Apple iPadOS
• Chrome OS-based devices
• iOS
• Android

Non-Discrimination Notice

• Saginaw Intermediate School District does not discriminate on the basis of race, color, religion, sexual orientation, gender and gender identity, disability, age, or national origin in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups.
• Inquiries regarding non-discrimination policies should be directed to the Executive Director of Human Resources, Saginaw Intermediate School District, 3933 Barnard Road, Saginaw, MI 48603. Telephone: (989) 799-4733. Fax: (989) 249-8756. Email: [email protected]. Web: www.sisd.cc.