Mobile Device Support

Mobile Device Support Jobs

10 jobs found

12d ago

Technical Support Specialist – Case Management

The GEO Group Aurora, IL

Aurora, IL

12d ago

$17+/hr Full time Analytical Skills Case Management Computer Skills

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Job Description

The Technical Support Specialist – Case Management role is an onsite position in Aurora, IL that supports law enforcement and supervision workflows by handling EM and GPS alerts, communicating with key stakeholders by phone, documenting outcomes, and maintaining accurate parolee records in web-based systems.

Location and Schedule

Aurora, IL (onsite)

Shifts Available:

9:00 AM to 5:30 PM (Off Thursday and Sunday)
7:30 AM to 4:00 PM (Off Tuesday and Saturday)
11:00 PM to 7:30 AM (Off Thursday and Sunday)
12:30 PM to 9:00 PM (Off Sunday and Monday)

Compensation

USD 17 per hourly

Education

High School Diploma or General Education Development (GED) certificate

Key Responsibilities

Communicate through inbound and outbound telephone calls with law enforcement agency staff, parolees, community-based organizations, and individuals to provide accurate responses and timely issue resolution.
Respond to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
Document all calls accurately and update parolee records in appropriate web-based computer systems.
Escalate complaints and complex calls to management for follow up as needed.
Assist agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting, date entry related to install or de-install, and confirmation of install by phone.
Process EM and GPS violations and alerts in a timely manner in line with contractual obligations.
Conduct hourly calls to parolees on alert status and enter results into systems with accuracy.
Review and process breathalyzer tests.
Handle advanced troubleshooting calls for EM and GPS technical questions.
Perform other duties as assigned.

Required Qualifications

High School Diploma or GED certificate.
One (1) year of call center experience is preferred.
Successful completion of internal Correctional Specialist I certification after the initial training period and annual recertification testing.
Ability to pass all pre-employment testing, including spelling, grammar, and typing of at least 35 words per minute.
Strong interpersonal skills.
Strong written and oral communication skills.
Ability to maintain the highest level of confidentiality.
Proficient computer skills, including Microsoft Word and Excel (and the ability to work with required department software).
Strong ability to diagnose, analyze, troubleshoot, and resolve technical issues.
Self-motivated with the ability to work independently.
Ability to work in a multi-task environment and prioritize tasks appropriately.
Ability to meet contractual deadlines.
Ability to quickly develop knowledge of all program systems and procedures to perform the job effectively.
Ability to maintain professionalism when dealing with upset or escalated calls.
Ability to develop knowledge of, understand, and comply with Company policies and procedures.
Bilingual English/Spanish is a plus.

Technologies and Tools

Microsoft Word
Microsoft Excel
iPad
Web-based computer system
Electronic monitoring (EM)
Global positioning system (GPS)

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment; may be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color codes on software applications.
Repetitive use of hands and arms working with a computer keyboard, telephone, and mobile devices such as an iPad.

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16d ago

Technical Support Specialist

Denken Solutions, Inc. Gulfport, MS

Gulfport, MS

16d ago

$55 - $60/hr Contract Av Support Computer Skills End User Support

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Job Description

Denken Solutions Inc is hiring a Technical Support Specialist for an onsite role in Gulfport, MS on a 3-year contract assignment. If you enjoy hands-on problem solving for end-user technology and supporting mission-critical operations, this position blends customer-focused service with practical consulting. You’ll help keep workplace devices running smoothly, manage OS and system patching to minimize downtime, and support critical 24/7 storm-related operations.

What You’ll Do

Deliver onsite technical support for end-user devices, including computers, printers, tablets, cellphones, radios, CISCO phones, video walls, and conference room technology.
Provide onsite technology support for the existing Control Centers, ensuring systems remain operational for business needs.
Collaborate with other TO personnel to support storm-related and critical 24/7 business operations, including after-hours support as needed.
Manage OS and system patches/updates with a focus on minimizing impact to operations.
Support incident and problem resolution by working with the business and other TO departments.
Provide consulting support, including technology needs assessments, potential solutions, and automation opportunities.
Identify opportunities to educate business partners on more effective technology usage.
Build relationships with key stakeholders and act as a liaison between the business and TO teams.
Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups as part of a dedicated support team.
Provide technical support and consulting for employees at all levels, including executives, and support specialized technical needs as requested.
Prioritize work and complete assignments with some direction, while seeking opportunities to learn and transfer knowledge to others.

What You’ll Need

Minimum 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
A two-year degree in a technology-related field, or equivalent military or work experience.
Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, and the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
Ability to build strong relationships with business partners, vendors, and other TO organizations, and maintain effective working relationships across all employee levels.
Customer service focused mindset with the ability to meet commitments and deadlines.
Demonstrated oral and written communication skills.
Knowledge of existing and emerging information technologies.
Ability to coordinate work across TO functions and share best practices for consistent TO operations.
Experience with PC hardware repair and break/fix troubleshooting.
Working knowledge of electric utility industry is a plus.
Align with client values: Safety First, Trust, Superior Performance, Total Commitment.
Proactive, motivated, and self-directed approach; strong organizational skills and customer service orientation.
Ability to manage multiple tasks and small local projects applying technology to business problems.
Follows safe work practices and can build relationships in a dispersed team environment.
Aptitude to become a Subject Matter Expert (SME) for related technology tools and applications.
Must have: at least 2 years supporting a business computer and printer environment.
Must have PC hardware installation, troubleshooting, and repair experience, including diagnosing and resolving issues across desktop and mobile devices (iOS, Windows, Android) and working with audio/visual equipment.
Valid driver’s license.
Preferred: bachelor’s degree in computer science, information technology, engineering, or a related technical field.

Tools and Technologies

PC hardware
Microsoft Windows 11
Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
CISCO phones
iOS, Android
Audio/visual equipment

Salary: USD 55–60 per hour. Location: Gulfport, MS (onsite).

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18d ago

IT Help Desk Analyst

Clarifying Marketing Group LLC Clearwater, FL

Clearwater, FL

18d ago

$26 - $26/hr Full time Azure Ad / Entra Id Desktop Support Device Management

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Job Description

This onsite IT Help Desk Analyst position in Clearwater, FL supports employees with Tier 1 and Tier 2 technical assistance through a ticketing system. The role focuses on troubleshooting and maintaining macOS devices, including enrollment and device management using Microsoft Intune.

Key Responsibilities

Deliver Tier 1 and Tier 2 technical support to employees by responding to ticket requests.
Troubleshoot and resolve issues involving hardware, software, peripherals, and mobile devices.
Install, configure, and support macOS computers and associated hardware.
Enroll, configure, and manage company-owned devices using Microsoft Intune.
Support workstation deployments, new hire onboarding, employee offboarding, and hardware provisioning.
Maintain inventory for laptops, desktops, monitors, accessories, and other IT assets.
Escalate more complex issues to senior IT staff while providing thorough documentation of troubleshooting steps completed.

Required Qualifications

1 to 2 years of experience in an IT Help Desk, Desktop Support, or break/fix environment.
Highschool Diploma/GED.
Professional experience supporting macOS devices.
Working knowledge of Microsoft Intune for device enrollment and management.
Strong troubleshooting ability across hardware, software, operating systems, and peripherals.
Excellent verbal and written communication skills.
Strong customer service skills, including the ability to explain technical topics clearly to non-technical users.
Experience using a ticket management system, preferably Zendesk.
Ability to prioritize multiple support requests while maintaining accuracy and attention to detail.
Self-motivated, organized, and dependable work style.

Preferred Qualifications

Experience supporting Microsoft 365 and cloud-based business applications.
Familiarity with Microsoft Entra ID (Azure Active Directory).
Experience supporting iOS devices.
Knowledge of endpoint security tools and device compliance policies.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications.

Technology Stack

macOS
Microsoft Intune
Microsoft 365
Microsoft Entra ID (Azure Active Directory)
Zendesk
iOS

Location and Pay

Clearwater, FL (onsite). Hourly pay: USD 26.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Role Profile

Team-oriented approach with a focus on helping employees resolve technical problems.
Analytical and troubleshooting skills with a proactive mindset for issue resolution.
Ownership and follow-through to completion for support requests.
Strong organizational skills to manage competing priorities.
Commitment to delivering an outstanding employee support experience.

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19d ago

Help Desk Support Technician

Carrier Enterprise Orlando, FL

Orlando, FL

19d ago

Full time Active Directory Customer Support End User Support

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Job Description

The Help Desk/Desktop Support Technician provides Level 1 to Level 3 technical support for helpdesk calls and onsite or remote assistance. This role covers ticketing, password resets, troubleshooting, and end-user device setup, including imaging and configuration.

Onsite Location and Employment Type

Location: Orlando, FL (onsite)
Experience required: 3+ years
Schedule: Full-time and part-time positions available

Key Responsibilities

Answer Level 1 helpdesk calls and deliver support via phone or in person for local and remote sites
Troubleshoot and resolve issues related to hardware, software, networking, user accounts, printers, telephony, and collaboration platforms
Create, manage, and resolve tickets using the Ninja One Ticketing system, providing updates throughout the ticket lifecycle
Complete password resets and perform basic PC troubleshooting, including peripheral support such as printers, hardware moves, and cables
Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices
Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
Manage Microsoft Active Directory by updating user accounts and responding to system alerts according to service levels
Deploy, support, and troubleshoot antivirus software and cloud services including Office 365, OneDrive, Teams, and SharePoint
When your ticket queue is completed, assist colleagues with resolution and make telephone system changes as instructed
Set up and deactivate user accounts, devices, permissions, and business applications according to company policies
Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards
Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments
Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner

Required Skills and Qualifications

Strong working knowledge of Microsoft 365, Windows, networking, endpoint support, and technical troubleshooting
Excellent customer service, communication, documentation, and organizational skills
Ability to lift and transport standard IT equipment and travel between office locations when required
Commitment to maintaining confidentiality and following established security procedures
Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
Experience servicing and repairing computer and peripheral hardware, including physical equipment moves
Must be able to pick up and move around boxes up to 40 lbs, including lifting, twisting, and bending
Excellent written and oral communication skills with the ability to work effectively in a collaborative team environment
Bilingual proficiency required
CompTIA A+ certified
3+ years of PC repair, troubleshooting, deployment, and liquidation experience
3+ years of experience in help desk, desktop support, or systems administration

Technologies Used

Ninja One Ticketing system
Microsoft Active Directory
Microsoft Windows 11
Microsoft 365 / Office 365
OneDrive, Teams, SharePoint
Macintosh, Apple iOS, Android
Antivirus software

Performance Metrics

Response and resolution times for support requests
Ticket backlog management and end-user satisfaction
Accuracy of device deployment and user access provisioning
Compliance with patch management, inventory tracking, and documentation standards

Benefits

Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Company Paid Volunteer Time Off

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23d ago

IT Support Technician

Tele-Optics, Inc. Fieldale, VA

Fieldale, VA

23d ago

$20 - $25/hr Full time Application Support Computer Skills Device Management

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Job Description

Tele-Optics, Inc. is hiring a full-time IT Support Technician to deliver on-site IT support for a customer in Fieldale, VA. This position focuses on responding to day-to-day incidents, supporting end users at their desks and by phone, and keeping workplace technology running smoothly across multiple building locations.

The role is field-based and requires hands-on assistance with equipment, applications, and basic connectivity or telephony issues, along with careful documentation and follow-through in ServiceNow. If you enjoy troubleshooting across a mixed environment and working independently, this is an opportunity to support a real onsite customer.

What you will do

Provide on-site support at the Fieldale, VA customer location, including walking between multiple buildings, climbing steps, using ladders, and carrying or transporting computing equipment to and from jobs.
Manage incidents in ServiceNow by logging, tracking, and updating Incidents to ensure timely follow-through and resolution.
Handle phone and deskside support, including deployment and configuration of computing hardware, software, data transfer, and asset tracking.
Open and troubleshoot SIP VoIP and analog telephony, along with basic network troubleshooting.
Support mobile devices including iOS and Android for user or device-related issues.
Maintain and repair printing and scanning equipment, including multifunction printers, copiers, scanners, and Zebra label printers.
Maintain and support conference room audio-visual and meeting room equipment and related technologies.
Manage retirement and disposal of surplus or salvage IT assets according to site policies and compliance requirements.
Coordinate with manufacturers and vendors for warranty claims, repairs, and replacement equipment procurement or support.

Skills and qualifications

Experience with computer hardware and peripherals.
Working knowledge of Microsoft Windows Operating Systems.
Familiarity with Microsoft Office / O365.
Experience with InTune or other mobile device management solutions.
Understanding of cyber-security best practices.
Excellent troubleshooting skills.
Excellent written and verbal communication skills.
Independent work ethic and ability to work through assignments on your own.
Ability to prioritize assignments based on urgency and impact.

Tools and technologies

ServiceNow
SIP VoIP / VoIP
iOS, Android
Microsoft Windows
Microsoft Office, O365
Intune

Compensation and benefits

Pay: USD 20 - 25 per hour.

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

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25d ago

IT Support Specialist (Mobile Device/Applications)

Infosoft Tecksolutions Orlando, FL

Orlando, FL

25d ago

$21 - $22/hr Full time Apple Ios Application Support Customer Support

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Job Description

Infosoft Tecksolutions is hiring an IT Support Specialist focused on mobile devices and applications, supporting end users across North America. This onsite role in Orlando, FL places you in the Power/Energy division, where you will troubleshoot mobile issues, support application configurations, and keep processes and documentation current.

You will work an 8 AM to 5 PM shift while partnering with users, vendors, and internal teams to handle day-to-day support needs and contribute to change-release support for IT system implementations.

Role overview

Support end users across the region by communicating IT changes and explaining their impact on the customer IT environment
Provide troubleshooting for mobile devices and mobile applications
Develop and maintain user guides and instructions for energy-specific application configuration and setup
Support customers with mobile device updates and upgrades

Collaboration and process documentation

Work with vendors on service contracts to help customers access the best available options
Record and document new processes and procedures within service scope, and update existing documentation so coworkers can understand and follow current workflows
Build a complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
Support change-release processes for the implementation of IT systems

Working style and communication

Stay organized and self-motivated, handling problems as they occur and taking appropriate steps to solve difficult or complex issues
Take direction and switch quickly between tasks
Seek guidance from the Management Team or others for non-routine or complex problem areas
Communicate effectively with all levels of the organization, from Senior Management to Individual Contributor

Requirements

Education or training in Management Information Systems, Computer Science, or a related field is required
Excellent communication skills (written and oral), including presentation skills, are required

Preferred experience

Experience with iOS platforms
Experience with MS Office 365 and related applications
Familiarity with Cyber Security concepts

Technologies

iOS platforms
MS Office 365
Mobile devices
Mobile devices and applications

Compensation: USD 21 - 22 per hour. Location: Orlando, FL (onsite).

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1mo ago

IT Support Specialist

AEG Worldwide Chicago, IL

Chicago, IL

1mo ago Closed

$24 - $28/hr Full time Application Support Desktop Support End User Support

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

AEG Worldwide offers a hands-on IT support role based in Chicago, IL (onsite), with an hourly rate of USD 24 to 28 and day-to-day impact supporting CMN teams. If you enjoy solving technology issues, coordinating deployments, and keeping IT operations running smoothly, this position gives you direct visibility into real business needs while working with a broad range of systems and devices.

What you’ll be responsible for

Provide day-to-day technology support to CMN offices, acting as the first point of contact for employee tech requests.
Support desktop and application troubleshooting across Mac and Windows environments.
Diagnose and resolve issues involving hardware, software, mobile devices, printers, and transmission devices/media, including assessing the situation, executing action plans, and confirming resolution.
Handle routine IT operations and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager when needed.
Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
Support Microsoft 365 including user administration, license assignments, and end-user support.
Support key Microsoft 365 tools including SharePoint access, Microsoft Teams, and Outlook along with other Microsoft 365 applications.
Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager as appropriate.
Support security and device management needs including Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.
Provide first-level support for QuickBooks access and application issues, escalating complex matters as needed.
Create users and provision phones within the 3CX phone system.
Support office technology such as LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
Coordinate workstation moves, desktop deployments, application installations, and new office setups.
Maintain IT equipment inventory, support technology purchasing, and assist with asset tracking.
Document support requests, resolutions, and recurring issues while following established IT procedures and standards.

What you bring

High School Diploma or its equivalency (Associate’s or Bachelor’s Degree preferred).
Minimum 2 years of related work experience.
Troubleshooting experience across Mac, PC, iPhone, and Microsoft 365 applications.
Experience supporting printers, mobile devices, conferencing technology, and office peripherals.
Excellent verbal and written communication skills.
Strong interpersonal skills for working with internal and external staff.
Ability to follow established IT processes, prioritize multiple support requests, and keep documentation accurate.
Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred.
Customer service mindset with the ability to build relationships and provide effective technical support.
Knowledge of the music industry is preferred.