Technical Support Specialist I

Specialty Coating Systems, Inc. is hiring an on-site Technical Support Specialist I in Indianapolis to deliver installation and post-sales support for SCS equipment.

Responsibilities

• Understand technical questions and provide answers, instructions, and guidance
• Perform on-site installation, start-up, training, retrofit work, and diagnostic and repair support for customer equipment
• Troubleshoot and diagnose equipment malfunctions using a volt meter and other test equipment
• Provide customers with on-site installation, start-up, and training assistance
• Issue and prepare return authorizations for the return of goods
• Host customers during customer acceptance of equipment
• Maintain customer equipment files
• Support Coating Center machine maintenance needs
• Adhere to plant and corporate safety policies
• Assist in other areas or perform additional duties as business needs fluctuate

Requirements

• Travel required 25% to 50% of the time to customer sites, domestic and international, while following corporate travel procedures and policies
• Valid passport required
• Valid driver’s license required; driving record must meet company standards
• Education: one year certificate from a college or technical school
• Alternative: three to six months related experience and/or training, or an equivalent combination of education and experience
• Ability to read, write, and follow written or verbal instructions
• Ability to use precision measuring and laboratory instruments (for example: calipers, scales, micrometers, or similar test and inspection equipment)
• Ability to interact closely with other departments to support customer focus and efficient operations
• Demonstrated analytical and technical ability within the field of expertise
• Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications
• Ability to write reports and business correspondence
• Ability to communicate information and respond to questions from customers and internal departments
• Ability to calculate figures and amounts such as discounts and interest
• Exceptional customer service skills
• Well-developed communication, organizational, and interpersonal skills
• High manual dexterity and hand-to-eye coordination
• Self-motivated and able to work independently with little or no direct supervision
• Ability to read blueprints/schematics (mechanical, electrical, and pneumatic)
• Electrical knowledge is a must
• Strong computer skills required

Job Overview

• Provides installation and post-sales support to customers, including internal and external customer support needs related to SCS-manufactured equipment
• Support is delivered via telephone, email, on-site, and other necessary means

Technologies

• Microsoft Office Products
• Lotus Notes