Technical Support Specialist - On Site, Not IT Work

This onsite technical support role at Harmar Mobility LLC provides technical assistance and training for Harmar products to external dealers, distributors, and end users. The work focuses on customer-facing support, troubleshooting, and helping ensure serviceability is addressed as products evolve.

Onsite Location

Sarasota, FL (onsite). Limited travel may be required to provide additional field support on a limited basis.

Role Summary

The position delivers technical support and training related to product repair and service issues. Support is provided through phone assistance and training classes, and may include collaborating with new product development teams to ensure serviceability concerns are considered during product development. The role also includes ordering activities related to repair parts and basic troubleshooting.

Key Responsibilities

• Provide technical support to external dealers, distributors, and end users for Harmar products
• Offer phone support and lead training classes focused on product repair and service issues
• Participate with new product development teams to help ensure serviceability concerns are addressed in the product development process
• Deliver advanced technical support and training programs to external dealers, distributors, and end users
• Support field needs as needed, including limited travel for additional onsite coverage
• Process parts replacement orders
• Create sales orders and return material authorizations for repair parts
• Perform basic ordering and basic troubleshooting

Required Qualifications

• 2+ years of previous work-related experience in customer or field service
• Experience with electro-mechanical technology for troubleshooting dealer and end-user issues
• Exceptional verbal and written communication skills
• Ability to manage and prioritize multiple projects
• Detail oriented and thorough in completing work tasks
• Entry level basic troubleshooting
• Understanding of power flow and lift function
• Understanding of outside lift installations
• Understanding of inside lift basic installs
• Understanding of basic hybrid lift installs
• Ability to read and understand schematics
• Knowledge of customer service and/or technical support principles and processes, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction

The Harmar Way (Core Values)

• Team Players – dependable and trustworthy
• Get stuff Done – strong work ethic and completion of the job
• Can-Do Attitude – positivity, flexibility, and willingness to go the extra mile
• Genuinely Cares – accountability and customer champion mindset
• Does the Right Thing – doing the right thing every time, all the time
• Embraces Inclusion – valuing diversity and people as they are

Diversity, Inclusion, and Equal Opportunity

Harmar Mobility LLC hires, promotes, and compensates employees based on their ability to perform job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or other bases protected by applicable law (referred to as “Protected Classes” in their Code of Conduct). The company does not tolerate employment discrimination and is committed to making reasonable accommodations for identified disabilities or other limitations as required by law. Harmar Mobility LLC is an equal opportunity employer and values diversity.