Kubernetes

Kubernetes Support Jobs

6 jobs found

Today

Tier 1 Help Desk

Accenture Federal Services Colorado Springs, CO

Colorado Springs, CO

Today

$89k - $170k/yr Full time Active Directory Application Security Argocd

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Job Description

Support the first line of technical assistance for employees and customers in an Agile IT environment.

Responsibilities

Respond to incoming help desk requests via phone, email, chat, or the ticketing system
Perform Tier 1 troubleshooting for hardware, software, network, and account related issues
Document each interaction, including steps taken and resolution details, directly in the ticketing system
Resolve issues when possible; for unresolved or complex problems, escalate to Tier Two or specialized support teams
Assist with password resets, account unlocks, and basic user administration tasks
Walk users through step-by-step solutions in a clear and patient manner
Follow established procedures, SLAs, and escalation paths
Monitor system alerts and report potential issues to senior staff
Participate in Agile ceremonies as required, including standstands, retros, and sprint planning

Requirements

1+ year experience supporting a technical Help Desk, including work with Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
Demonstrated ability to troubleshoot basic technical issues using documented procedures
Ability to meet DoD 8570 IAT II requirements by obtaining Security+ or higher within 90 days of hire
Active TS/SCI clearance or higher required

Technologies

Active Directory
Security+
Linux scripting
GitLab
Jira
Confluence
ArgoCD
AWS
Terraform
Kubernetes

Bonus Points

Experience with Linux scripting, GitLab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, and/or Agile practices
CompTIA A+ or Network+ (or similar certifications)
Strong communication skills and a customer first mindset

Location & Salary

Location: Colorado Springs, CO (onsite)
Salary: USD 89,000 - 170,200 per year

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3d ago

Database Technical Support Engineer/DBA

VeloDB INC Sunnyvale, CA

Sunnyvale, CA

3d ago

$96k - $144k/yr Full time Analytics Apache Doris Application Support

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Job Description

VeloDB INC is hiring an experienced Database Technical Support Engineer/DBA to support enterprise customers running mission-critical VeloDB / Apache Doris deployments in production.

Responsibilities

Provide technical support to enterprise customers using VeloDB / Apache Doris in production environments
Diagnose and resolve issues across deployment, configuration, operation, performance, and availability
Troubleshoot distributed database clusters, including:
- SQL execution
- Data ingestion
- Storage and networking problems
- System resource issues
Lead root cause analysis (RCA) for complex production incidents and deliver clear technical recommendations
Support installation, upgrades, migrations, backup & recovery, and high availability configurations
Analyze and optimize SQL queries, schemas, partitions, indexes, and system configurations to improve performance
Work directly with customers to understand technical issues, manage support cases, and drive them to resolution
Collaborate with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and improve product reliability
Create technical documentation, troubleshooting guides, and internal knowledge-base articles
Participate in escalation and on-call support when needed

Requirements

5+ years of experience in database administration, database engineering, production engineering, or technical support
Hands-on experience with distributed or analytical databases
Strong knowledge of SQL and Linux
Experience managing and troubleshooting production database clusters
Strong understanding of distributed systems, high availability, fault tolerance, backup & recovery, and database performance optimization
Strong troubleshooting and root-cause analysis skills
Ability to communicate effectively with customers and engineering teams
Comfortable working independently in a remote environment

Technologies

VeloDB, Apache Doris, SQL, Linux
ClickHouse, StarRocks, Teradata, Greenplum, Vertica
AWS, GCP, Azure
Kubernetes, Kafka, Flink, Spark
Prometheus, Grafana

Benefits

401(k)
Flexible schedule
Paid time off

Location: Sunnyvale, CA (hybrid)

Salary: USD 96,000 - 144,000 per year

Preferred Qualifications

Experience with Apache Doris / VeloDB or analytical platforms such as ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar
Experience with AWS, GCP, or Azure
Familiarity with Kubernetes and containerized database deployments
Experience with data ecosystem technologies such as Kafka, Flink, or Spark
Familiarity with monitoring tools such as Prometheus and Grafana

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6d ago

Head of Technical Support

ResolveAI San Francisco, CA

San Francisco, CA

6d ago

Full time Manager Ai Customer Support Application Security

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Job Description

ResolveAI is seeking a hands-on technical support leader to build a first-of-its-kind AI-first, 24x7 global support function.

Responsibilities

Design and launch the support operating model, including:
- 24x7 global coverage approach
- Severity levels
- Response and resolution targets
- Escalation paths
- On-call rotations
- Follow-the-sun handoffs
Translate the operating model into service commitments for customer contracts.
Build an AI-first support experience using Resolve and AI agents to:
- Triage, diagnose, and resolve cases
- Deflect common issues via self-service and documentation
- Design agent-to-human handoff that preserves customer context
- Increase the share of cases resolved without human intervention
Work the queue early on and own cases end-to-end:
- Triage and gather diagnostics
- Troubleshoot across integrations, cloud environments, and Kubernetes
- Keep the case record accurate
- Communicate clearly with customers through resolution
Ensure every case has a clear owner with documented impact, investigation, and resolution, including during high-severity incidents affecting customer production.
Run a tight loop with Engineering:
- Separate configuration and usage issues from true product defects
- Raise well-evidenced Linear tickets with clear customer impact
- Provide evidence so the assigned Deployment Engineer can oversee the fix and verify it in the customer workflow
Partner with the account team by:
- Engaging the technical account team when implementation context is needed
- Sharing case trends and customer-impact context
- Flagging accounts where support patterns indicate adoption or renewal risk
Define and report on key support metrics, including:
- Response and resolution times
- SLA attainment
- AI resolution rate
- Backlog health
- CSAT
- Case drivers
- Convert recurring themes into product, documentation, and onboarding improvements
Build the team:
- Develop staffing and coverage model
- Determine where humans add the most value
- Hire, onboard, and lead support engineers across regions as volume and global footprint grow

Requirements

8+ years in technical support, support engineering, or SRE/production engineering roles
3+ years leading a support function or team for a developer, infrastructure, observability, or B2B SaaS product
Experience building a support function from early stage, including:
- Defining SLAs and severity models
- Standing up tooling
- Designing 24x7 or follow-the-sun coverage for enterprise customers
Strong hands-on technical depth in production infrastructure:
- AWS (especially)
- Kubernetes
- Networking and authentication (SSO/SAML)
- Observability tools such as Datadog, Grafana, Prometheus, Splunk, and OpenTelemetry
Ability to dig into logs and reproduce a customer’s problem
Active power user of AI agents and coding tools (e.g., Claude Code, Codex, Cursor), including experience with prompting, context engineering, and critical evaluation of LLM output
Proven experience handling high-severity customer incidents calmly, with clear communication to engineers and executives and ongoing customer updates when the answer is not yet known
Experience collaborating with Engineering on defect triage and escalation, and with Sales and post-sales teams on account health
Data-driven approach: define support metrics, build reporting, and use data to guide staffing, product, and process decisions
Strong ownership mindset for early-stage ambiguity and playbook-building

Technologies

AWS
Kubernetes
SSO
SAML
Datadog
Grafana
Prometheus
Splunk
OpenTelemetry
Resolve
Claude Code
Codex
Cursor
Linear

Nice to Have

Experience supporting AI/ML or LLM-based products
Experience supporting global enterprise customers, including contractual support terms and compliance requirements (e.g., SOC 2)
Scripting experience in Python, TypeScript, or Go for support automation and tooling
Experience building self-service knowledge bases or developer documentation

Location: San Francisco, CA (onsite)

Minimum experience: 8 years

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3mo ago

Tier One Technical Support

SAIC Aberdeen, MD

Aberdeen, MD

3mo ago Closed

$80k - $120k/yr Full time Active Directory Bash Customer Service

This position is no longer accepting applications (closed Jul 19, 2026).

Job Description

SAIC seeks a Tier 1 (Junior) Technical Support Analyst to operate onsite at Aberdeen Proving Ground, MD. This role delivers real time technical assistance for C5ISR TSIG programs and carries out base level IT help desk duties, including initial network support. Salary ranges from USD 80,001 to 120,000 per year.

Responsibilities

Provide real-time technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
Offer base-level network support, including restoration of system access and resolution of minor system anomalies.
Manage user accounts.
Monitor system status.
Report on system outages and log outage statistics.
Perform limited system or service restarts.
Escalate tickets to higher support tiers as needed.

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical degree, plus five or more years of related experience; four years of directly related experience may be accepted in lieu of a degree.
IAT II Level Certification in line with DoD 8570.
Relevant computing environment certifications (Linux+, MCSA, Red Hat Certified Administration).
Experience working with Windows OS and Linux.
Fundamental understanding of managing and operating virtualization and containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
Candidate must be a US Citizen. Dual Citizenship is a disqualifier for this position.
Minimum 1 to 3 years of experience in information technology and information assurance, or equivalent relevant disciplines including industry (development contractor) or DoD background.
Ability to read and understand network and electronic diagrams and troubleshoot system errors.
Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
Strong background in Microsoft Office tools.
Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
Coding skills in BASH.
Coding skills in Puppet.
YAML.
Networking knowledge including TCP/IP.
DHCP Server, Linux.
DNS Server, Linux.
Provisioning (PXE / Anaconda).
Active Directory.
Niagara Files.
Public Key Infrastructure.

Technologies

BASH
Puppet
YAML
TCP/IP
DHCP Server (Linux)
DNS Server (Linux & Windows)
Linux
Windows OS
PXE / Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes

Desired Skills

Familiarity with the systems supported by this help desk.
Familiarity with communication security and signals intelligence designs and operations.
Familiarity with network operations and repair.
Familiarity with QA policies and procedures for DoD systems.
Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
Prior military IT or networking experience is a plus.

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4mo ago

Tier Two Technical Support

SAIC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

4mo ago Closed

$120k - $160k/yr Full time Docker Incident Management Information Technology (IT)

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

Location

Aberdeen Proving Ground, MD (onsite)

Salary

USD 120,001 - 160,000 per year

Experience

Minimum 3 years of relevant IT and information assurance experience

Education

Bachelor's Degree in Information Technology or Computer Science

Responsibilities

Provide real-time technical support for C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP, using remote access and specialized diagnostic tools as required
Support TSIG as a system of systems comprising persistent, non-persistent, and survey SIGINT components with a novel network transport layer
Deliver system and network troubleshooting with advanced diagnostics and anomaly resolution
Resolve escalated Tier 1 tickets to restore operations
Perform system recovery activities such as reboots and restoration after network or power outages
Restart mission system services and operating system services as needed
Create dataflow issue tickets and coordinate with external dataflow partners for problem resolution
Validate and troubleshoot RF data and related applications
Conduct network and application-level troubleshooting when RF is unavailable to sensor software
Collaborate with analysts to enable or troubleshoot specific signal detection and collection
Coordinate Field Support Representative (FSR) support for touch labor
Track and report hardware problems
Respond to Cyber Security Alerts and implement required actions
Respond to System Alerts and initiate the prescribed response plan

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical Bachelor’s degree with nine years of total experience; or 3-5 years of direct IT and information assurance experience; or other relevant disciplines, with additional years of experience substituting for a degree
IAT II Level certification aligned with DoD 8570
Certifications such as Linux+, Microsoft Windows Certified Administrator, or Red Hat Certified Administration
Experience with Windows and Linux operating systems
Fundamental understanding of virtualization and containerization technologies (KVM LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes)
Requires a TS/SCI security clearance to begin and maintain employment; a current Counterintelligence (CI) polygraph or higher is required; dual citizenship is disqualifying
3 to 5 years of IT and information assurance experience, including industry development contracting or DoW background
Ability to read and interpret network and electronic diagrams and troubleshoot system errors
Ability to create, manage, resolve, escalate and close ITSM tickets using tools such as JIRA Service Management or I-Help
Proficiency with Microsoft Office tools
Ability to build and maintain relationships with stakeholders at all levels
Experience with Red Hat Linux
Knowledge of SELinux security
Knowledge of ACL security
Knowledge of PAM
Bash scripting
Puppet
YAML
TCP/IP networking
DHCP server on Linux
DNS server on Linux and Windows
PXE and Anaconda provisioning
Active Directory
Niagara Files
Public Key Infrastructure

Technologies

Red Hat Linux
Linux
Windows
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes
SELinux
ACL
PAM
BASH
Puppet
YAML
TCP/IP
DHCP
DNS
PXE
Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
JIRA Service Management
I-Help

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4mo ago

Tier Three Technical Support

SAIC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

4mo ago Closed

$160k - $200k/yr Full time Docker End User Support Esxi

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

Senior Tier 3 Technical Support Analyst providing IT and communications systems support for C5ISR-QRC programs on-site at Aberdeen Proving Ground, MD.

Responsibilities

Deliver in-depth technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
Provide system and network support with advanced remote diagnostics and specialized tools to resolve anomalies.
Perform advanced troubleshooting of hardware and software issues.
Administer and manage administrator and service accounts.
Execute software and firmware updates and patching.
Troubleshoot existing data flows with external teams.
Assist in developing new data flows for emerging data and capability requirements.
Conduct system configuration management.
Identify and substantiate or rectify system deviations.
On-site, full-time work at Aberdeen Proving Ground, MD with a five-day workweek; shift changes may be required to cover off hours and weekends; may transition to 12-hour days with a shortened work week.

Requirements

Bachelor’s degree in Information Technology/Computer Science or equivalent technical field, or a Management/Leadership Degree with 14+ years of overall experience.
Minimum 5+ years of direct experience in IT or information assurance or equivalent relevant disciplines, including industry development contractor or DoD background.
Additional years of experience may substitute for a degree.
IAT II Level Certification in line with DoD 8570.
Relevant computing environment certifications (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).
Experience with Windows OS and Linux; basic understanding of virtualization and containerization technologies (LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes).
TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract; a current Counterintelligence (CI) polygraph or higher is also required.
Candidate must be a US citizen.
Dual citizenship is a disqualifier for this position.
Location: Aberdeen Proving Ground, MD (onsite).
Salary: USD 160,001 - 200,000 per year.

Technologies

JIRA Service Management
I-Help
Windows OS
Linux
Red Hat
LKVM
ESXi
Hyper-V
Docker
Podman
Kubernetes
BASH
Puppet
YAML
TCP/IP
DHCP Server (Linux)
DNS Server (Linux & Windows)
PXE / Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
PAM
SELinux

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Kubernetes Support Jobs

Tier 1 Help Desk

Database Technical Support Engineer/DBA

Head of Technical Support

Tier One Technical Support

Tier Two Technical Support

Tier Three Technical Support

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