IT Technical Support Analyst

Grambling State University is seeking an IT Technical Support Analyst to support the Mobile Communications Services team in Baton Rouge, Louisiana. This onsite role focuses on maintaining and troubleshooting a statewide voice and data communications network, including installations, diagnostics, and network configuration for operations that may include emergency equipment deployments.

Role summary

The position delivers professional IT and communications support across radio tower sites and dispatch center systems. Duties include preventative maintenance, equipment diagnosis and repair, and configuration of network components used in local and remote terminals and servers. The analyst also supports critical operations and emergency deployments.

Responsibilities

• Perform preventative maintenance on multiple radio tower sites, including standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters within a statewide voice and data communications network
• Conduct installations, optimizations, and modifications of communication system components across the statewide voice and data communications network
• Diagnose and repair vehicular and portable radio/mobile data equipment
• Support critical operations and emergency equipment deployments
• Apply a broad understanding of programming, modifying, and installing software and templates for portable radios, mobile radios, and mobile data terminals
• Maintain dispatch center communication systems, including voice recorders, radio consoles, and mobile data interfaces
• Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers

Technology areas

• Radio tower sites
• Standby power generator and obstruction lightning
• HVAC, alarm systems, antenna systems, and base station repeaters
• Portable radios, mobile radios, and mobile data terminals
• Voice recorders, radio consoles, and mobile data interfaces
• Routers, switches, WAN bridges, and wireless devices

Minimum qualifications

• Three years of experience in information technology, or
• Six years of full-time work experience in any field plus one year of experience in information technology, or
• An associate’s degree in information technology plus one year of experience in information technology, or
• A bachelor’s degree plus one year of experience in information technology
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field
• A certification in an approved area may be substituted for education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles

Compensation and schedule

• Location: Baton Rouge, LA (onsite)
• Salary range: USD 1,797 - 2,057 per weekly
• Work schedule: 7:30 AM to 4:00 PM, Monday - Friday
• Appointment type: Probational, Promotional, or Job Appointment
• Career progression: May be filled as an IT Technical Support Analyst 1, 2, or 3
• Minimum biweekly salaries: IT Support Analyst 1 - $1797.61; IT Support Analyst 2 - $1923.19; IT Support Analyst 3 - $2057.61
• CDL premium pay: Up to $2.00 per hour

How to apply

• No Civil Service test score is required to be considered for this vacancy
• Click the Apply link and complete the electronic application, which may be used for this vacancy and future job opportunities
• Applicants are responsible for checking the status of their application to determine where they are in the recruitment process
• Eligibility information must be included in the application; resumes will not be accepted in lieu of completed education and experience sections
• Applications may be rejected if incomplete

Contact information

For further information about this vacancy, contact Human Resources/Elyssa Schexsnayder at [email protected].