IT Technical Support Analyst 1/2/3

The IT Technical Support Analyst (1/2/3) supports the Mobile Communications Services team by performing maintenance, installations, troubleshooting, and network configuration tasks to help maintain seamless communications operations. This onsite role is based in Baton Rouge, Louisiana.

Location and Schedule

• Location: Baton Rouge, LA (onsite)
• Work Schedule: 7:30 AM to 4:00 PM, Monday to Friday

Compensation

• Weekly Salary Range: USD 1,797 to 2,057 per week
• CDL Premium Pay: up to $2.00 per hour
• Minimum Biweekly Salaries:
  • IT Support Analyst 1: $1797.61
  • IT Support Analyst 2: $1923.19
  • IT Support Analyst 3: $2057.61
• Compensation Note: Compensation depends on qualifications and experience

Role Summary

The IT Technical Support Analyst (1/2/3) provides technical support for the Mobile Communications Services team. The position supports innovation and helps ensure communications support remains uninterrupted. Duties include preventative maintenance, installations and modifications, diagnosis and repair of radio and mobile data equipment, and configuration of network components.

Responsibilities

• Conduct preventative maintenance on multiple radio tower sites, including standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters that support a statewide voice and data communications network
• Perform installations, optimizations, and modifications for communication system components and the statewide voice and data communications network
• Diagnose and repair vehicular and portable radio and mobile data equipment
• Support critical operations and emergency equipment deployments
• Use broad knowledge to program, modify, and install software and templates for portable radios, mobile radios, and mobile data terminals
• Maintain dispatch center communication systems, including voice recorders, radio consoles, and mobile data interfaces
• Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers

Required Experience and Education

• Three years of experience in information technology, or
• Six years of full-time work experience in any field plus one year of experience in information technology, or
• An associate’s degree in information technology plus one year of experience in information technology, or
• A bachelor’s degree plus one year of experience in information technology, or
• A bachelor’s degree with twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics

Experience Substitution

• Each 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full-time work experience in any field
• Maximum substitution is 120 semester hours, substituting for up to four years of experience in any field

Certification and Hiring Notes

• A certification in an approved area may be substituted for education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles
• No Civil Service test score is required to be considered for this vacancy

Technologies

• Standby power generator
• Obstruction lightning
• HVAC
• Alarm system
• Antenna systems
• Base station repeaters
• Portable radios
• Mobile radios
• Mobile data terminals
• Voice recorders
• Radio consoles
• Mobile data interfaces
• Routers
• Switches
• WAN bridges
• Wireless devices

Benefits

• CDL premium pay of up to $2.00 per hour
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

Appointment Type and Career Progression

• Appointment Type: Probational, Promotional, or Job Appointment
• Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3

How to Apply

• Click the Apply link to complete an electronic application
• Use of the electronic application supports this vacancy and future job opportunities
• Applicants are responsible for checking the status of their application to confirm where they are in the recruitment process
• Information supporting eligibility for this job title must be included in the application, including relevant and detailed experience and education
• Resumes will not be accepted in lieu of completed education and experience sections on the application
• Applications may be rejected if incomplete

Contact Information

For further information about this vacancy, contact:

• Contact: Human Resources / Elyssa Schexsnayder
• Email: [email protected]

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.