Technical Support Trainer HVAC

HVAC focused Technical Support Trainer responsible for developing and delivering technical training programs for customers and employees, providing technical support, and supporting field and on-site services to strengthen customer relationships and drive sales.

Responsibilities

• Develop guidelines, processes, and tools to address growing demand for technical sales support across branch locations.
• Provide technical support and troubleshooting assistance to customers and internal staff regarding HVAC-R equipment and applications.
• Support on-site field activities for challenging or escalated jobs without performing installation, modification, repair, or servicing of equipment.
• Design, coordinate, and implement technical training programs for customers and employees covering HVAC fundamentals, equipment operation, installation best practices, and troubleshooting techniques.
• Collaborate with Branch Managers and Account Managers to assist in closing sales opportunities with key equipment dealers and contractors.
• Deliver customer-focused technical training as a value-added service to strengthen relationships, improve retention, and support sales growth.
• Enhance warranty and unit exchange processes to reduce claims, improve service response times, and streamline workflow efficiency.
• Lead HVAC-R training sessions and workshops in classroom and hands-on settings using demonstrations, visual aids, and interactive instruction methods.
• Maintain up-to-date technical knowledge of HVAC-R equipment, controls, tools, and products distributed by Johnstone Supply.
• Provide technical service assistance to customers and employees during regular business hours and on-call rotations.
• Review and help implement Technical Service Bulletins and product updates with internal teams as needed.
• Attend meetings, manufacturer classes, vendor trainings, and continuing education opportunities to stay current on industry trends and product changes.
• Maintain working knowledge of new and existing products, inventory, and industry developments through ongoing training, catalogs, technical literature, and manufacturer resources.
• Support continuous improvement initiatives focused on customer satisfaction, technical competency, operational efficiency, and sales support effectiveness.

Requirements

• A high school diploma or equivalent is required; a BA or AA in a related field is preferred.
• Minimum of 5+ years of HVAC field service experience.
• Excellent communication and interpersonal skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proven ability to coordinate a high level of activity under various conditions and constraints.
• Capability to make business decisions using both analytical and creative processes.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral English communication skills.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Benefits

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay recognizing 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability coverage
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 access to virtual care and telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible Spending Accounts (FSA)
• Wellbeing program with potential for reduced medical costs
• Employee Assistance Program (EAP) for employees and their families
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

Overview

Johnstone Supply is a North American leader in wholesale distribution of HVACR equipment, parts, and supplies. The organization operates more than 470 distributor branches and six distribution centers across North America, serving major partners and contractors with world class products and support. Johnstone Supply emphasizes relationship-building, teamwork, and ongoing growth opportunities for staff.

Company Values

• Safety: Prioritize safety at work and at home, ensuring colleagues operate safely.
• Customer Focused: Anticipate needs, respond quickly, and act with the customer perspective in mind.
• One Team: Collaborate to achieve shared goals and leverage collective strengths.
• Own It: Act with urgency, integrity, and a commitment to doing things right the first time.
• Innovate: Embrace change and pursue improvements that deliver value to customers.

Physical Demand

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