Senior Technical Support Specialist

Magen David Yeshivah in Brooklyn seeks a Senior Technical Support Specialist to deliver hands-on IT support and day-to-day administration for applications and campus infrastructure at the Elementary School. The role involves cross-campus travel, on-site availability, and collaboration with IT leadership, reporting to the Director of Information Technology. The position offers a salary range of $85,000 to $95,000 per year.

Responsibilities

• Provide timely technical support to the school community by managing daily tickets, prioritizing requests, following up, and documenting resolutions.
• Escalate unresolved issues to the Director of Technology as needed.
• Log every request in the ticketing system with thorough notes to build a knowledge base for future resolutions.
• Troubleshoot and resolve hardware and software issues to ensure end-user satisfaction.
• Provision, troubleshoot, and deploy end-user devices including printers, VoIP phones, and workstation components.
• Terminate cabling and coordinate wiring runs and replacements with facilities staff and external vendors.
• Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment tools and MDM platforms.
• Create and manage user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems as required.
• Maintain email distribution groups and mailing lists.
• Monitor and maintain infrastructure, servers, network equipment, and on-site/off-site backups proactively.
• Support and mentor Level 1 Technical Support staff.
• Support employee onboarding and offboarding, including technical training for new hires.
• Set up and operate A/V presentations and livestreams for events, assemblies, and faculty/committee meetings.

Requirements

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 5 years of help desk or desktop support experience; experience in a K-12 or educational environment is strongly preferred.
• Extensive troubleshooting proficiency across Windows, Chrome OS, and macOS at hardware and software levels.
• Solid networking fundamentals and connectivity troubleshooting know-how.
• Hands-on experience with Cisco Meraki networking infrastructure.
• 3+ years of managing Google Workspace users, devices, and policies.
• 3+ years provisioning and managing devices with Jamf Pro and Microsoft Intune.
• Working knowledge of Active Directory and Windows Server roles/features.
• Experience with Adobe Creative Cloud and Microsoft Office Suite.
• Preferred certifications: CompTIA A+, Network+, or Security+ (or equivalent). Apple and Jamf certifications are a plus.
• Experience with A/V equipment setup and operation, including OBS for livestreaming.
• Photography and/or videography skills.
• Strong organizational abilities with the capacity to juggle multiple priorities independently.
• Excellent attention to detail, customer service, and communication skills; ability to assist users across age groups and skill levels.
• Ability to handle sensitive information with discretion and integrity.
• Self-motivated problem solver with eagerness to learn new technologies.
• Physical ability to lift up to 40 lbs and navigate a multi-story building.

Technologies

• Windows
• Chrome OS
• macOS
• Google Workspace
• Active Directory
• Entra ID
• Adobe Creative Cloud
• Microsoft Office Suite
• Cisco Meraki
• Jamf Pro
• Microsoft Intune
• Windows Server
• OBS (Open Broadcaster Software)

Benefits

• A salary aligned with education and experience
• Comprehensive benefits package
• 403(b) retirement plan with a 5% employer match
• Tuition reimbursement
• School-paid lunch
• Ongoing school-wide professional development opportunities

About the School

Established in 1946, Magen David Yeshivah aims to sustain and globally support Sephardic communities through education. The school envisions becoming a globally recognized center of excellence that prepares students to excel academically, graduate college and professional programs, and apply their talents toward economically independent and personally fulfilling lives.