SupportJobs.io
← Back to all jobs
Novarex Technologies

Level 1 Helpdesk

Novarex Technologies
Brooklyn, NY $20 - $24/hr Full time Posted 5d ago
Active Directory Customer Service Customer Support Desktop Support End User Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services It Support Network Technical Support Windows Windows Support
Apply Now

Job Description

Novarex Technologies is hiring a Level 1 Helpdesk professional to act as the first point of contact for users seeking IT support. This hybrid role in Brooklyn focuses on resolving everyday hardware, software, operating system, and connectivity issues, while ensuring each request is properly tracked, documented, and escalated when it goes beyond Level 1.

You will field help desk tickets from intake through resolution, guide users through troubleshooting, and communicate outcomes clearly. When an issue is complex or requires deeper investigation, you will escalate it with the relevant details captured during diagnosis.

What you’ll do

  • Provide technical support and customer service for desktop computers, computer hardware, mobile devices, Microsoft Office, Windows, and macOS.
  • Handle customer support tickets end to end, documenting troubleshooting steps and escalating when needed.
  • Troubleshoot equipment, software, and network problems related to LAN (local area network), VPN (virtual private network), DNS (Domain Name System), and TCP/IP (Transmission Control Protocol/Internet Protocol).
  • Support Active Directory account management, Group Policy Objects (GPOs), Microsoft Windows Server, firewalls, and computer management.
  • Assist with Windows support, Linux and other operating systems, and basic computer networking while explaining solutions clearly to users.

What you bring

  • Strong customer support and communication skills, along with analysis and technical troubleshooting ability.
  • Familiarity with IT and desktop support, including hardware support, software troubleshooting, and network troubleshooting.
  • Working knowledge of Windows, macOS, Linux, Microsoft Office, Active Directory, TCP, DNS, LAN, VPN, and firewall concepts.
  • Experience using help desk systems, managing support tickets, documenting issues accurately, and following established escalation procedures.

Tools and technologies

  • Microsoft Office, Windows, macOS, Linux
  • Active Directory, Group Policy Objects (GPOs)
  • Microsoft Windows Server, firewalls
  • LAN (local area network), VPN (virtual private network), DNS (Domain Name System)
  • TCP/IP (Transmission Control Protocol/Internet Protocol)

Location and pay

Location: Hybrid remote in Brooklyn, NY 11201

Pay: $20.00 to $24.50 per hour

Expected hours: 25.0 per week

Similar Jobs