Desktop Support Technician

Family HealthCare supports your day-to-day work with a benefits package designed for stability and well-being. You’ll have access to medical, dental, and vision coverage, employer HSA contributions, and a 401(k) plan with up to a 4% employer match. The position also includes paid time off plus paid and floating holidays, along with employer-paid life and AD&D insurance and disability coverage. Additional support is available through an Employee Assistance Program, and there are wellness and employee discount programs. Eligibility may vary based on employment status.

This onsite Desktop Support opportunity in Fargo, ND focuses on keeping end users productive through responsive technical support and strong customer service. You’ll help troubleshoot issues, support both hardware and software, and coordinate with system engineers and clinical staff to move problems toward resolution.

Responsibilities

• Identify, research, and resolve technical problems for users.
• Respond to telephone calls and trouble tickets with timely, courteous support across a variety of technical issues.
• Document, track, and monitor issues to support timely resolution.
• Collaborate with System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks as needed.
• Support the organization as needed, including other duties as requested.
• Participate in departmental or organizational meetings and trainings.
• Demonstrate ability to use equipment relevant to the position.

Requirements

• AA in Computer Science or a related technical field, or equivalent experience.
• Healthcare knowledge and experience (desired).
• Experience in a helpdesk environment.
• Health information systems experience.
• Customer service experience.

Compensation: USD 24 to 26 per hour.

Education: AA in Computer Science or related technical field.