Help Desk Technician Tier I (Hybrid opportunity)

Arvig offers a hybrid Help Desk Technician I role in Fargo, ND, delivering friendly, professional technical support to customers via calls, emails, and chats. This position invites you to troubleshoot issues, collaborate with a team, and grow IT expertise using industry-standard tools, all while enjoying a solid hourly rate and comprehensive benefits. The role supports a flexible hybrid setup with remote options for Minnesota residents.

Benefits

• Competitive pay with opportunities for pay increases
• Comprehensive health, dental, vision, and life insurance
• 401(k) with ESOP
• Paid time off, holidays, and educational reimbursement
• Visible career paths across the company
• Service discounts and free internet at your primary residence where Arvig provides service

Schedule and Location

Shift: 12:30 PM to 9:00 PM, every other weekend. Location: Hybrid in Fargo, ND, with potential remote opportunities for Minnesota residents.

Responsibilities

• Provide friendly and professional technical support to customers through calls, emails, and chats
• Troubleshoot issues
• Learn to use industry-standard tools
• Collaborate with a team to solve problems
• Gain hands-on experience
• Recommend process improvements
• Contribute to exciting projects
• Help customers and build your IT expertise

Requirements

• Commitment to Safety: A strong dedication to maintaining a safe environment for yourself, colleagues, and customers
• Education: High school diploma or GED required
• Experience: At least one year of customer service experience and/or a troubleshooting environment; familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc
• Knowledge: Solid grasp of computer hardware and basic networking concepts; comfort with home tech such as routers, remotes, set-top boxes, etc
• Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
• System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
• Customer Service Focus: A people person who listens, connects, and explains tech clearly to all users
• Professional Vibes: Proactive, eager to learn about the latest tech trends, strong problem-solver, positive and ready to help

Technologies

Microsoft Windows, Mac OS

Your career at Arvig

• Competitive Pay; Start with a strong wage that aligns with market standards, with opportunities for increases based on performance
• Comprehensive Insurance Coverage: Health, dental, vision, and life plans for you and your family
• Financial Security: 401(k) and ESOP to support your future
• Work-Life Balance: Generous paid time off, holidays, and educational reimbursement
• Clear Career Pathways: Visible routes for growth across the company
• Exclusive Perks: Service discounts and free internet at your primary residence where Arvig provides service

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.