Helpdesk Technician

The Helpdesk Technician role at Contrans Corp is an on-site position based in Fargo, ND. The successful candidate will handle local IT support and ticketing-system administration, onboard clients with software, hardware, and operating system installations and configurations, and maintain up-to-date client IT documentation.

Responsibilities

• Demonstrate strong time-management skills while delivering local IT support and responding to ticketing-system inquiries.
• Provide technical assistance for client hardware and application issues across devices such as switches, wireless networks, printers, PCs, and handheld devices.
• Process user procurement requests through the designated channel.
• Lead client onboarding with software, hardware, and OS installations, configurations, and upgrades.
• Follow up with clients to provide feedback and route issues to resolution, ensuring clear communication throughout.
• Maintain and update client IT documentation and close tickets as appropriate.
• Be willing to contribute to projects when asked, supporting broader team objectives.

Requirements

• Strong communication skills.
• Proven ability to manage time and organize work effectively.
• Excellent troubleshooting capabilities and multitasking aptitude.
• Capacity to operate in a fast-paced environment.
• Working knowledge of Windows 10/11, Apple iOS, and Android platforms.
• Familiarity with Office 365, including administration and Teams management.
• Experience with Active Directory, Group Policy, and Directory Services/LDAP.

Technologies

• Windows 10/11
• Apple iOS
• Android
• Office 365
• O365 Administration
• Teams administration
• Active Directory
• Group Policy
• Directory Services/LDAP

Benefits

• Dental insurance

Bonus

• Knowledge of security technologies such as anti-virus, endpoint security software, or MDM
• Experience with help desk or ticketing systems