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South Shore Transp Company

Help Desk Technician

South Shore Transp Company
Fargo, ND Full time Posted 18d ago
Active Directory Application Support Customer Support End User Support Hardware Support Help Desk Support Information Technology (IT) It Service Management Microsoft 365 Mobile Device Management Office 365 Onsite Service Management Technical Support Windows Support
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Job Description

South Shore Transp Company is hiring an in-person Help Desk Technician to support a local IT Support Team in Fargo, ND. If you enjoy solving problems close to the people using the systems, this role combines hands-on troubleshooting with structured ticket-based support, plus ownership of client onboarding, installations, and ongoing documentation.

This position is based in the Fargo, ND 58102 area and requires commuting to the office. With 2+ years of help desk experience, you will help keep client environments running smoothly across desktops, mobile devices, networking components, and collaboration tools.

Responsibilities

  • Provide local IT support and support requests through the company ticketing system
  • Troubleshoot and support client hardware and application issues, including switches, wireless networks, printers, PCs, and handheld devices
  • Process user procurement requests through the dedicated channel
  • Own client onboarding, including software, hardware, OS installation, configuration, and upgrades
  • Follow up with clients, provide feedback, and route issues through to resolution
  • Maintain and update client IT documentation and open/close tickets as required
  • Support additional projects when requested

Requirements

  • Strong communication skills
  • Ability to manage time and organize work for consistent results
  • Excellent troubleshooting and multi-tasking abilities
  • Ability to work in a fast-paced environment
  • Working knowledge of Windows 10/11, Apple iOS, and Android
  • Knowledge of Office 365, O365 Administration, and Teams administration
  • Knowledge of Active Directory, Group Policy, and Directory Services/LDAP
  • Commuting to the Fargo, ND office is required
  • Location: Fargo, ND 58102 (Required)

Technologies

  • Windows 10/11, Apple iOS, Android
  • Office 365, O365 Administration, Teams administration
  • Active Directory, Group Policy, Directory Services/LDAP
  • Anti-Virus, Endpoint Security Software, MDM
  • Help desk/ticketing systems

Preferred

  • Knowledge of security technologies: Anti-Virus, Endpoint Security Software, or MDM
  • Knowledge of help desk/ticketing systems
  • Helpdesk experience: 2 years (Preferred)

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