IT Support Specialist

Onsite Field Service IT Technician role at Honolulu International Airport in Hawaii, providing IT support, hardware servicing, and customer-focused technical assistance in a fast-paced environment.

Overview

The IT Support Specialist will deliver on-site field service at a major airport location, combining hardware maintenance with dedicated customer service to resolve technical issues promptly in a dynamic setting.

Responsibilities

• Provide onsite IT support with a strong emphasis on customer service
• Proactively respond to and resolve break/fix incidents
• Manage IT service tickets, delivering timely updates and resolutions
• Perform hardware support for desktops and laptops
• Support and troubleshoot mobile devices
• Maintain, troubleshoot, and repair baggage printers
• Install new computers, monitors, and other IT hardware as needed
• Manage and maintain computer hardware and software, including installation and configuration
• Troubleshoot software issues across platforms including Microsoft Office
• Support desktop environments by resolving operating system issues in Windows and macOS
• Assist in IT infrastructure management, including LAN setups and network support
• Communicate effectively with users to understand needs and provide clear resolution steps
• Assist with upcoming projects as required

Requirements

• 1+ year of hands-on IT experience
• Proven experience in technical or IT support roles
• Solid understanding of desktop and laptop hardware troubleshooting
• Excellent communication skills with a focus on customer service
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in Windows installation and software configuration
• Experience with printers, scanners, and other peripherals
• Customer-focused mindset and strong work ethic
• Ability to multitask and manage time effectively
• Strong written communication skills
• Accurate and efficient completion of administrative tasks
• 1+ years of IT field service experience
• Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus
• Experience working in airport or transportation environments a plus

Technologies

• Microsoft Office
• Windows
• macOS

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Flexible Spending Account
• Life Insurance

General Expectations

• Maintain a professional appearance and adhere to the dress code
• Represent the company positively in all interactions
• Follow company policies, safety guidelines, and operational procedures
• Submit accurate timesheets, documentation, and other deliverables
• Keep work areas clean and organized
• Collaborate with team members and communicate effectively with clients
• Be a reliable self-starter capable of working independently

Work Environment

• Onsite at the airport
• Schedule: Sunday through Wednesday, 12:30 pm to 11:00 pm
• Involves walking, lifting, and working in dynamic operational areas
• May require weekend and early morning or late evening shifts

Job Type

Full-time

Compensation

USD 25.00 - 33.00 per hour

Location

Onsite, Honolulu, HI, United States (in person)