IT Help Desk Support Technician

Support clients with end-user phone, remote, and onsite assistance while managing tickets and helping with on-site deployments.

Responsibilities

• Deliver phone, remote, and on-site technical support to end users
• Support client project deployments while working onsite
• Manage customer tickets and customer call-ins, including follow-up with clients and internal team members until issues are resolved
• Maintain current, accurate technical support documentation
• Submit daily reports and manage and close tickets for billing
• Prepare pricing, quotes, and estimates for clients and the team using third-party vendor information

Requirements

• High school or equivalent (Required)
• Active Directory: 2 years (Required)
• Computer hardware, printer, and network troubleshooting: 3 years (Required)
• Exchange / Office 365 user administration: 2 years (Required)

Technical Skills & Tools

• Active Directory
• Exchange
• Office 365 (Microsoft Office 365)
• Email and connectivity
• Printing and general workstation support (desktops)
• Hand-held device support

Desired Experience

• Hands-on experience with Desktop & Network troubleshooting
• Hands-on troubleshooting across AV, malware, and Microsoft Office 365 applications
• Practical knowledge adding users to Active Directory

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Compensation & Screening

• Salary: USD 36,000 - 45,000 per year
• Compensation based on years of experience, education, technical expertise, and certifications
• Medical, vision, and dental benefits provided
• All applicants must agree to background screening and prior employment verification through a third-party pre-employment screening company

Location: Honolulu, HI (onsite)

Minimum experience: 2 years