IT Help Desk Support Technician
Job Description
Support clients with end-user phone, remote, and onsite assistance while managing tickets and helping with on-site deployments.
Responsibilities
- Deliver phone, remote, and on-site technical support to end users
- Support client project deployments while working onsite
- Manage customer tickets and customer call-ins, including follow-up with clients and internal team members until issues are resolved
- Maintain current, accurate technical support documentation
- Submit daily reports and manage and close tickets for billing
- Prepare pricing, quotes, and estimates for clients and the team using third-party vendor information
Requirements
- High school or equivalent (Required)
- Active Directory: 2 years (Required)
- Computer hardware, printer, and network troubleshooting: 3 years (Required)
- Exchange / Office 365 user administration: 2 years (Required)
Technical Skills & Tools
- Active Directory
- Exchange
- Office 365 (Microsoft Office 365)
- Email and connectivity
- Printing and general workstation support (desktops)
- Hand-held device support
Desired Experience
- Hands-on experience with Desktop & Network troubleshooting
- Hands-on troubleshooting across AV, malware, and Microsoft Office 365 applications
- Practical knowledge adding users to Active Directory
Benefits
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Compensation & Screening
- Salary: USD 36,000 - 45,000 per year
- Compensation based on years of experience, education, technical expertise, and certifications
- Medical, vision, and dental benefits provided
- All applicants must agree to background screening and prior employment verification through a third-party pre-employment screening company
Location: Honolulu, HI (onsite)
Minimum experience: 2 years
Similar Jobs
