Technical Support

Flowserve US Inc is hiring for a Technical Support role in Irving, TX, with an onsite work arrangement. In this position, you will be responsible for technical review and ongoing customer support while executing and maintaining IT initiatives that help business operations run effectively.

You will partner closely with business stakeholders and IT leadership to support key business applications through their full lifecycle, from initial identification and conception through implementation, training, ongoing health and support, and eventual transition to newer technology landscapes. The role also includes contributing to budgeting, vendor cost management, and contract deliverable alignment.

Responsibilities

• Manage, deliver, and support IT initiatives by identifying, designing, and implementing solutions that address business operations needs
• Build relationships with business users and maintain day-to-day engagement with business management, sponsors, and key business application owners as a trusted IT adviser
• Support key business applications from conception to transition, including product management activities such as identification, implementation, training, ongoing health and support, and eventual transition to newer technologies
• Develop and apply business and technical functional skills required to perform the job effectively
• Adhere to Flowserve policies and procedures
• Support IT budget planning, including regular reviews of actual spending against budget, identification of variances, and input on forecasts
• Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization
• Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables
• Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments
• Perform other duties as assigned

Requirements

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
• Experience supporting various IT systems, including understanding issue resolution processes and third-party resolution tools such as Unisys
• Experience participating in full life-cycle application implementation from requirements through production support
• A customer service attitude with the ability to communicate effectively with non-technical business personnel
• Strong business engagement, organization, and communication skills
• Demonstrated ability to work in a matrix team structure
• Experience with budgeting, expense tracking, forecasting, and vendor cost management
• Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses

Role Summary

The Technician is accountable for technical review, execution, maintenance, and customer support, with adherence to standard procedures and timely completion of contract deliverables.