Helpdesk Analyst (Entry-Level)

Exact Metrology offers a clear start into an IT career with a supportive team, hands-on helpdesk experience, and professional growth that is tied to certification progress. This onsite Helpdesk Analyst (Entry-Level) role in Milwaukee, WI focuses on helping employees with real-world technology needs while you build skills through training, documentation, and ongoing team collaboration.

What you’ll do

• Act as the first point of contact for technical support requests via phone, email, and in person
• Troubleshoot and resolve issues across hardware, software, mobile devices, and networks
• Log, track, and manage incidents using the helpdesk ticketing system
• Escalate complex problems to higher-level support teams when needed
• Follow up with users to ensure issues are fully resolved and to support customer satisfaction
• Help onboard new employees by supporting hardware and software setup
• Create and maintain technical documentation and knowledge base articles
• Participate in training programs and team meetings to expand technical knowledge
• Deliver strong customer service while building trusted relationships with users

Tools you’ll work with

• Microsoft Windows
• Microsoft Office

What you bring

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• High School Diploma or equivalent
• Strong interest in technology and a desire to build a career in IT
• Excellent communication and customer service skills
• Basic understanding of computers, operating systems, mobile devices, and common software applications
• Strong troubleshooting and problem-solving abilities
• Ability to learn quickly and adapt to new technologies
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a team environment
• Prior customer service, helpdesk, or technical support experience

Benefits and growth at Exact Metrology

• Competitive base salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Company-paid certification exam fees
• Professional training and development opportunities
• Career advancement pathways within the IT organization
• Potential compensation increases tied to certification achievement and professional growth
• Qualifying certification exam fees are fully reimbursed by the company