IT Desktop Support Technician

An IT Desktop Support Technician will join Komatsu Mining Corp. at the Milwaukee site to provide on-site and remote support for end-user hardware and workplace technologies. The role centers on quick, effective issue resolution, hands-on deployment, and cross-functional collaboration to sustain high-quality service, including conference room AV support and professional handling of executive needs. The position operates within a manufacturing context, adhering to corporate standards for security and endpoint management.

Location: Milwaukee, WI (onsite)

Salary: USD 49,100 - 61,400 per year

Responsibilities

• Provide on-site and remote technical support for end-user devices and workplace technologies, including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment.
• Troubleshoot hardware, software, and connectivity issues for end users, escalating to senior technicians or analysts when necessary to ensure timely resolution.
• Carry out endpoint deployment and imaging tasks using standardized tools such as Intune and SCCM, and participate in patch validation and software installations per defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT equipment.
• Assist with conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
• Support VIP users and executive staff with a high level of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team efforts with system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoints comply with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Requirements

• High school diploma or equivalent required; an associate’s or bachelor’s degree in IT or a related field is preferred.
• Two or more years of experience in IT support, help desk, or a related technical role.
• Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
• Ability to travel to other Komatsu locations as needed, up to 10%.
• Working knowledge of Windows 11 and macOS client environments.
• Proficiency with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Strong time management, problem solving, troubleshooting, and multitasking abilities.
• Experience in a production or manufacturing environment.

Technologies

• Intune
• SCCM
• Teams
• Zoom
• Webex
• Windows 11
• macOS
• Office 365
• Microsoft Office Suite

Benefits

• Medical, dental, and vision coverage with HSA and wellness programs
• 401(k) and/or employee savings programs
• Paid time off including vacations and designated holidays
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs