Technical Support Specialist

Saveco North America, Inc. is seeking a Technical Support Specialist to serve as the central point of contact for customer technical support on Saveco equipment and systems. This on-site role in Milwaukee, Wisconsin collaborates with Service, Aftermarket Parts, Project Managers, and Sales to troubleshoot, guide maintenance and installations, and manage technical documentation. The position emphasizes responsive service, documentation management, and cross-functional collaboration.

Responsibilities

• Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
• Provide remote troubleshooting support for mechanical and electrical issues as required.
• Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
• Assist customers with equipment maintenance, repairs, installations, and operational guidance.
• Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
• Develop service-related reports, support metrics, and operational analyses.
• Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
• Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
• Build and maintain strong customer relationships through professional communication and responsive service.
• Manage challenging customer situations with professionalism and a solution-oriented approach.
• Identify recurring service issues and recommend continuous improvement initiatives.
• Maintain accurate records of support activities, customer communications, and issue resolutions.
• Perform additional duties and responsibilities as assigned.

Requirements

• Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
• 3–5 years of experience in technical support or mechanical/electrical troubleshooting.
• Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
• Ability to read and interpret mechanical drawings and electrical diagrams.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Strong organizational and multitasking abilities with the capacity to manage competing priorities.
• Ability to collaborate effectively across departments and organizational levels.
• Ability to work independently while contributing to a team-oriented environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with ERP systems, CRM platforms, or service management software is a plus.
• Adaptability to changing priorities, schedules, and operational requirements.
• Willingness to travel approximately 10–20% within a multi-state region as needed
• Strong analytical and problem-solving abilities.
• Hands-on mechanical and electrical troubleshooting experience.
• Experience supporting industrial or water/wastewater equipment preferred.
• Commitment to delivering exceptional customer support and service excellence.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP systems
• CRM platforms
• service management software

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Environment

Combination of office and field-based support activities, with occasional travel to customer sites for troubleshooting, installation assistance, and training. The environment is collaborative and fast-paced, focused on customer success and continuous improvement.

Pay

$36.00 - $40.00 per hour

Work Location

On-site in Milwaukee, WI