Help Desk Technician

CASA Sacramento is hiring a Help Desk Technician to deliver remote technical support to users in Sacramento, CA. If you enjoy helping people get unstuck and want a role that blends hands-on troubleshooting with clear customer communication, this position offers a salary range of USD 39,600 - 48,500 per year.

What you’ll do

You will be the go-to resource for remote support by answering requests and working through technical problems across hardware, software, and networks. Using phone, email, and chat, you will diagnose issues, apply fixes, and guide users through resolutions.

• Respond to user inquiries and provide technical support via phone, email, and chat
• Diagnose and resolve hardware, software, and network issues
• Document and track user issues using a ticketing system
• Assist with setup and configuration of new devices
• Provide training and support on software applications and tools
• Collaborate with other IT team members to enhance service delivery

What we’re looking for

This role is best suited for someone with a strong support background and the ability to troubleshoot effectively while communicating clearly. Because the work is remote, you’ll also need to manage your time independently.

• Proven experience in a technical support role or help desk environment
• Strong knowledge of computer systems, mobile devices, and other tech products
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Effective communication skills, verbal and written
• Ability to work independently and manage time effectively in a remote environment

Nice to have

• Experience with remote desktop applications and help desk software
• Familiarity with ITIL concepts and practices
• Certification in a relevant field (for example: CompTIA A+ or Microsoft Certified Professional)