Student Assistant - Testing/Help Desk

The Student Assistant - Testing/Help Desk role supports PegaSystems and PowerApps through first-level help desk assistance and testing activities. The position is part time, temporary, and based in Sacramento, California with a hybrid work arrangement.

Location and Work Setup

• Location: Sacramento, CA (hybrid)
• Work schedule: Flexible, Monday through Friday between 8:00 am and 5:00 pm
• Final schedule: Mutually agreed upon by the student and supervisor

Position Type

• Job type: Part time
• Position: Temporary, non-benefited student position

Summary

The Student Assistant - Testing/Help Desk will support the PegaSystems and PowerApps platforms by providing first-level help desk support and assisting with testing, documentation, troubleshooting, and resolution of technical issues. User support is provided via ticketing systems as well as email and phone.

Key Responsibilities

• Provide first-level help desk support to users who contact the help desk through ticketing systems such as Cherwell, Ivanti Neurons, and CaseSupport, answering questions, triaging issues, and providing clear guidance on PegaSystems and PowerApps licensing, application usage, and best practices via email and phone.
• Assist with testing functions and features of PegaSystems and PowerApps applications, documenting results and supporting troubleshooting and technical issue resolution.
• Participate in or support application quality assurance (QA) testing phases, including unit, integration, regression, and user acceptance.
• Work independently and with other Pega team members as a tester or help desk specialist.
• Support a small to moderate caseload of customer service tickets related to technical support for the Pega platform, including answering application questions and assisting users who contact the help desk by email and telephone.

Required and Minimum Qualifications

• Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.
• Enrollment requirements: At least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
• Major alignment: Declared major must match the major(s) listed in the job posting.
• Ability to deal with customers by phone or email while supporting a web-based application.
• Ability to communicate effectively in writing and orally in support of an application help desk.
• Understanding of the Software Development Lifecycle.
• Ability to test software applications based on written requirements.
• Dependable.
• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth (as defined by Government Code section 18220) are encouraged to apply and will be given priority.

Preferred Qualifications

• Experience in a help desk or technical support environment is preferred but not required.

Fields of Study

• Computer Information Systems
• Computer Science
• Engineering

Tools and Technologies

• PegaSystems
• PowerApps
• Cherwell
• Ivanti Neurons
• CaseSupport
• Email and telephone

Working Conditions

• Work performed in an office/hybrid environment.
• Students/Employees must follow the current UEI remote workplace policy and sign a UEI Work from Home Agreement when applicable.
• The option to work from home may be permitted or withdrawn at the discretion of the supervisor or employer.

Physical Requirements

• Sit for extended periods; frequently stand and walk
• Manual dexterity and hand-eye coordination
• Corrected hearing and vision to normal range
• Verbal communication
• Use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners (with or without reasonable accommodation)

Application and Eligibility Details

• Affiliation list prerequisite: To view the current affiliation list, paste this URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
• How to apply: Complete all fields of the employment application, including educational history in the “Educational Experience” section and employment history in the “Employment Experience” section.
• Required uploads: Resume, Cover Letter, and Schedule of Availability.
• Apply by: 10/02/2026

Additional Employment Conditions

• Employment is dependent upon the mutual consent of University Enterprises, Inc. and the employee; either party may terminate the employment relationship at will, with or without cause.
• A pre-employment background check may be conducted, which can include employment history, professional references, criminal check, educational verification (degree, license, or official transcript), and/or DMV clearance depending on the position type.
• UEI does not allow students to hold more than one UEI job at a time or work in more than one account per pay period.
• UEI is not a multi-state employer. Candidates must live and work in California, and if selected, must reside in California and perform all work in the state of California.