Tier II Desktop Support - Onsite

In this onsite Tier II Desktop Support role, you will provide hands-on assistance for desktop and peripheral technology at Vitalant, addressing complex hardware, software, and network connectivity issues while maintaining accurate documentation and standards.

Role Summary

As a PC Technician II (Tier II Desktop Support), you will configure, install, maintain, and troubleshoot desktop and peripheral equipment. The position includes resolving escalated technical issues, updating trouble tickets, supporting PC hardware and software upgrades, and contributing to configuration standards, SOPs, and standard PC images.

Onsite Responsibilities

• Configure, install, maintain, and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners, and other peripheral equipment.
• Diagnose hardware and software problems, network communication issues, and connectivity problems through to resolution.
• Resolve issues escalated by other support team members and independently research technology problems.
• Monitor and update trouble tickets, document resolutions, and contribute to the team’s knowledge base.
• Manage projects involving PC hardware and software upgrades or replacements.
• Help evaluate new desktop technology and make hardware and software recommendations.
• Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
• Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
• Coordinate equipment repairs with vendors.
• Assist with workflow coordination, training, and mentoring of support staff as needed.

Required Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Three years of related experience including PC repair, troubleshooting, configuration, and experience reading hardware diagrams.
• Working knowledge of PC software packages and operating systems.
• Working knowledge of PC hardware components.
• Strong customer service and interpersonal skills.
• Ability to organize and prioritize a changing workload with multiple priorities.
• Ability to work effectively as part of a team.
• Ability to maintain confidentiality.
• Flexibility to work varying shifts.
• Valid in-state driver’s license.

Preferred Qualifications

• Relevant hardware or software certification preferred.

Compensation and Schedule

• Grade: 117
• Hourly Pay: USD 23.41 to 30.30 per hour (DOE)
• Work Schedule: Monday to Friday, 8:00am to 5:00pm (onsite)
• Work Location: Scottsdale, Arizona

Work Shift

• Shift 1 (United States of America)

Education and Knowledge

• Associate’s degree or equivalent combination of education and experience required.
• Working knowledge of various PC software packages and operating systems required.
• Working knowledge of PC hardware components required.

Licenses and Certifications

• Valid in-state driver’s license required.
• Relevant hardware or software certification preferred.

Experience Requirements

• Three years of related experience required, including PC repair, troubleshooting, configuration, and reading hardware diagrams.

Skills and Abilities

• Demonstrated ability to successfully perform assigned duties and responsibilities.
• Ability to maintain confidentiality.
• Ability to understand, follow, and give precise written and verbal instructions and perform activities safely.
• Ability to organize, prioritize, and execute a variable workload with multiple priorities.
• Ability to work flexible shifts.
• Ability to participate as an active team member in a team environment.
• Proficient computer skills.

Physical Requirements

• Sitting: 5+
• Standing: 0-3
• Walking: 0-3
• Lift (40# Max): 0-3
• Carry/move (40# max): 0-3
• Push/pull (10# of force max): 0-3
• Standing: 0-3
• Bend: 0-3
• Squat: 0-3
• Kneel: 0-3
• Reaching above shoulders: 0-3
• Reaching waist to shoulder: 5+
• Reaching knee to waist: 0-3
• Reaching floor to knee: 0-3
• Finger dexterity: 5+
• Handling: 0-3
• Climbing: N/A
• Driving: 0-3
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Details

• Job Category: Information Technology (IT)
• Address: 9305 East Via de Ventura Scottsdale, AZ 85258
• Contact: [email protected]