Radiology

Radiology Support Jobs

3 jobs found

4d ago

Product IT & Tech Support Specialist (m/f/x)

LAP GmbH Laser Applikationen Boynton Beach, FL

Boynton Beach, FL

4d ago

Full time Active Directory Application Support Database

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Job Description

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

Lead on-site system deployment, configuration, and customer acceptance testing.
Act as the technical lead for on-site software installation and setup.
Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
Implement client/server databases with archiving and remote backup configurations.
Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
Produce thorough technical documentation and reports.
Lead pre-installation project planning activities.
Collaborate with hospital IT to complete required IT survey documentation prior to installation.
Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
Coordinate and assist LAP hardware and clinical implementation teams during planning.
Provide off-site and on-site technical support.
Deliver advanced remote support and train the help desk on triage procedures.
Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
Cybersecurity best practices knowledge.
Proficiency in wired and wireless networking.
Understanding of client/server architectures.
PC administration and broader network administration skills.
Knowledge of network switches and routing concepts.
Experience with DICOM is advantageous.
Active Directory administration experience.
Database administration experience.
Experience with computer hardware and cabling.

Technologies

RadCalc radiation dose verification software
DICOM
Active Directory (AD)

Benefits

Collaborative, trust-based team environment
Healthy, environmentally and socially responsible workplace
Opportunities for professional development and expanded responsibilities
Flexible working hours supporting work-life balance
Personalized onboarding plan for a smooth start
Competitive compensation package
Healthcare benefits
401(k) retirement plan

Education and Certification

Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
Cybersecurity principles and practices
Wired and wireless networks
Client/server architecture concepts
PC and network administration
Switching and routing knowledge
DICOM knowledge is preferred
Active Directory administration experience
Database administration
Computer hardware and cabling expertise

Soft skills

Excellent written and verbal communication with intercultural competence
Strong analytical thinking, rapid understanding, and commitment to quality
Structured documentation practices and process orientation
Discretion and professional conduct in hospital settings
Team player who can work autonomously when needed
Strong customer service orientation and solution-focused mindset
Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors

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6d ago

IT Support Analyst II

Radiology Partners Inc Remote 🌍 Remote

Remote

6d ago

$65k - $75k/yr Full time End User Support Health Information Systems Help Desk Support

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Job Description

Remote IT Support Analyst II role at Radiology Partners Inc offers end-user IT support, access and incident management, HL7 analysis, process documentation, and ticketing workflow.

Responsibilities

Provide end-user IT support for Radiology Partners systems, troubleshooting desktops, laptops, mobile devices, VPN access, and on-call coverage as needed
Manage user access, incidents, service interruptions, and downtimes to maintain a stable end-user experience
Analyze HL7 messages and recurring system issues, collaborating with internal and external teams to implement lasting fixes
Document and share IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
Utilize ticketing tools to record issues, track resolutions, and communicate effectively with customers and cross-functional teams

Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
Experience supporting healthcare IT environments, including PACS systems and radiology workflows
Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
Strong customer service skills with critical thinking and creative problem-solving abilities
Prior Healthcare IT experience with the ability to provide effective on-call support

Technologies

PowerScribe
PACS
HL7
VPN

Benefits

Competitive benefits package with eligibility starting the month after hire and tiered options
Compensation reviews and career growth opportunities
Flexible remote schedules
Generous PTO plans and paid holidays
Proudly certified as a Great Place to Work for five consecutive years

Compensation

The salary range for this position is USD 65,000 to 75,000 per year. Final determinations may vary based on education, work experience, certifications, geographic location, and other factors. This role is eligible for an annual discretionary bonus.

In addition to this range, Radiology Partners offers competitive total rewards packages, including health and wellness coverage options, 401(k) benefits, and additional benefits such as family planning and telehealth, all subject to eligibility requirements.

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25d ago

Associate Technical Support Analyst

Optum Alpharetta, GA 🇺🇸 Remote

Alpharetta, GA

25d ago

$28 - $51/hr Full time Active Directory Customer Support Database

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Job Description

Optum is seeking an Associate Technical Support Analyst for a remote role based in Alpharetta, GA. The position offers an hourly rate of $28 to $51 and the opportunity to support RIS and PACS radiology systems from a distributed, collaborative team. You will be the primary contact for customers, document incidents, manage backlogs, and partner with internal teams to resolve issues. The role sits within a culture that values teamwork, reliability, and patient-centered tech support. A comprehensive benefits package, incentive and recognition programs, an equity stock purchase option, and 401k contributions are part of the offering.

Responsibilities

Respond to time sensitive support calls that can affect patient care
Serve as the primary point of contact for customers on reported cases and collaborate with other teams to drive resolution
Document in detail all reported incidents, scope issues accurately, and collect necessary information and logs
Manage a ticket backlog of approximately 20–30 cases
Troubleshoot production RIS and PACS radiology system issues, leveraging technologies such as Local & Wide Area Networks, Windows servers and workstations, enterprise-class hardware and storage systems, and Oracle databases
Coordinate with internal teams including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required
Contribute to a fast paced, highly collaborative, team based work environment

Requirements

2+ years of experience in a Technical Support role troubleshooting Windows Operating Systems, or 2+ years of education from a technical program at an accredited college or university
1+ years of customer service experience
Availability to work an 8 hour shift Monday – Friday starting between 5:00 am and 9:30 am, with on-call rotation as needed

Technologies

RIS, PACS
Local & Wide Area Networks
Windows Servers and workstations
Enterprise-class hardware & storage systems
Oracle databases
Windows command line, Powershell
TCP/IP, Active Directory
C, C#, C++, Python

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Application timeline

This posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. The job posting may be closed early due to the volume of applicants.

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Radiology Support Jobs

Product IT & Tech Support Specialist (m/f/x)

IT Support Analyst II

Associate Technical Support Analyst

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