Help Desk Specialist I

Nuvodia, LLC offers a remote-ready environment with a focus on security, reliability, and patient-focused tech support. Enjoy competitive compensation, a comprehensive benefits package, paid time off, and opportunities to grow within a collaborative, respectful culture. This role is remote, with a pay range of USD 17 - 28 per hour, and requires an associate degree and prior technical helpdesk experience.

Benefits

• Medical and dental insurance
• Basic vision insurance
• Term life insurance
• 401k retirement plan with employer matching opportunities
• Paid vacation
• Paid sick leave
• Paid personal leave
• Paid holidays
• Quarterly profitability bonuses

Culture and Advocacy

Nuvodia treats all clients with dignity and respect, delivering excellent customer service while upholding HIPAA regulations. The role supports the company mission, values, and goals, and encourages advocates for the organization through knowledge and living the culture.

Overview

The Help Desk Specialist I serves as the initial phone contact for clients, collects detailed information, and prioritizes service requests to determine resolution or escalation. This position is remote and may include after-hours on-call availability to support clinical environments and radiology applications.

Responsibilities

• Provide remote and on-site technical support in a clinical setting, as necessary
• Follow security guidelines determined by the industry and management
• Maintain appropriate technical documentation for support, training, and analysis
• Proactively identify areas for solution improvement, including workflow, configuration, or application changes
• Enter, prioritize, and escalate service tickets via the ticket system
• Work directly with customers via phone, onsite, and online to resolve computing and radiology application problems
• Respond promptly to customer needs, escalate appropriately, and solicit feedback to improve service
• Install and configure radiology software packages such as PACS, Voice Recognition, and supporting applications
• Resolve general workstation issues related to operating systems, hardware compatibility, and software interdependencies
• Monitor queue email request folders, providing support to meet queue needs based on department and team availability
• Availability to work after-hours on-call schedule as needed

Requirements

• Associate degree in a related field or equivalent experience
• One year of experience in a technical helpdesk
• Experience with workstation, network, and cloud technology
• Knowledge of workstation hardware and software support
• Post-offer, pre-employment drug test

Technologies

• PACS
• Voice Recognition